SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as in the photo
Everything went like pictures
Good thing. I received the order before the specified time. The product fully corresponds to the description, without any pizyan, moderately soft, moderately elastic, in the case has not yet been applied. The store Thank you.
super rien a redire
I wanted to try the product to see com'era my judgment is low because I am curious to see how was produced to me personally don't like, though advice because the characteristics described were precise dealer
Not found very soft. Would be better if silicone. But is good.
Took the girl. Parcels combined, so it came quickly. In appearance, everything is similar. The quality is normal, probably for this price.
The delivery is super fast but the package is just a layer of pupyrki and all take in your hands and you can safely understand what is there, and the material of the toy is is
All is well!
I thought it is a littke bit bigger. The material is not so soft as described.
Sharp hollow on the seam. For such money, there would be something good.
...
Perfect
Thought to be long, but go completely from the first time, material quality, recommend!
It came quickly but I expected something bigger - it fits easily :D
The packaging was discreet and quite small. Easy to conceal in a bag
As described
EXCELENT PRODUCT
Everything is exactly like in the description, it came quickly.
Not so soft.
Good) as in the picture and photo reviews
Strong chemical smell. Extremely long shipment, after sending the track number was not displayed and it was pointed out that the parcel could not be delivered, as the store canceled the shipment, but it was still not sent sent in
This is a bust, I will not even try, up to the elbow
Quality did not like, very firm
Hard rubber
Norms
good quality
Very strong smell of rubber and as if in fat, the rubber is soft, the balls are stronger
Y
In the description it is written that the rubber is soft, in fact-hard.
-
Normal thing
It came quickly. Sooo bad smell
Friend did not like it, threw out after the first application
It’s quite small than the pictures
Tough a little, and so neither what
good
Fast delivery, wife is happy
19 days Ukr mail to Ukraine * All OK * did not reveal yet! Seller recommend!
Cool thing, it came quickly
Two weeks to Minsk, super fast! Recommend!!!
Item as described. Recommended
It came quickly, the quality is good to the touch, the girl should fully like it,
Super
Fire
All the norms, but it was possible and thicker balls
They didn't try it. Is soft
Lupa
All norms
Norms for their money