SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very tight
Material with a somewhat rare smell, but very functional, with a lot of power (more than expected) Charging instructions would be useful because you have to insert the pressure charger and it is not so intuitive
works great
Perfect product, rechargeable, pleasant sensations, the ring to buy :) more expensive than others, but effective.
Delivery fairly clear .. If you get caught in Pyeongtaek Port, it's late or spring It's still before use, but the vibration is good and I'm looking forward to it.
Very good product
Very vibrate, excellent product
It is very interesting, it is recommended to use lubricant to facilitate putting it
It looks good quality, yet to try!
It is overall a good gadget. Vibrations feel powerful enough. The only thing is that if you are quite girthy you might find it being too tight as it doesn’t stretch easily
haven't used it yet but im sure it will work
As the description says... good quality makes the work my wife fascinates her easy to clean easy to load her battery hard... I would buy it again... Highly recommended
Works well, it has several vibration modes, the charger input is on one side in case they cannot find it
Powerful vibration
It is very good but it hurts to use it for a long time
Everything fine but it is very small for the trunk of my penis but I also recommend it
feliz
Cute good material
My partner is very pleased
Good quality looks the material
Very tight, it is uncomfortable because the material is very rigid. Vibration is good
I take it well ~ ~ It's vibrate.
Product identical to the announced the vibration is very strong and the choice between 10 frequencies which is very interesting arrived well packaged the only negative point was the lack of discretion of the product because it arrived At a friend's house I believe that because of the bureaucracy in Brazil it is now more difficult to hide certain details another point is the lack of instructions on how to carry on the packaging says nothing Feather
Do not go to the Mala Piska :-).
Very efficient my wife loves it
As indicated
Too tight
Very good quality and style
..
It is a little smaller than it looked but it looks good quality
Very good for the intimacy of a couple
Good Vibration
Good packaging, arrived very well. I have not tried it yet but then I return to comment on results.
It has good vibration the battery lasts long I still don't use it but I hope I can have good experiences with it. The packaging is very discreet.
Received and functional! Discrete packing
Well received, not yet used. Well designed and solid.
Super quick. Exactly as described.
A little narrow
I really liked the vibration power, the ring is somewhat tight
Great for the price it cost. I was pleasantly surprised.
Wonderful product, very good in every way. As far as shipping, terrible .. Simply put the detailed description on the package and how I live in a condominium the doorman received it. You should be more discreet in the description of the products, regrettable that.
A little tight, strangle a lot... The vibration is strong!
I can also recommend it as a decent mastrubator
Works as it should
good
It looks very soft, it is difficult to remove the plug to charge. .. Just need to prove it
Arrived on time... now the product remains to be tested
A little too Power for the vibration to my taste
fun thing! many modes.
I received on time and on time