SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tough and comfortable the truth wasn't thinking of buying them first and now that it provides them to buy back. They arrived in time so I'm comfortable
In general, not bad, small, tight lubricants are not enough.
Хорошие, но размер маленький, на китайцев
OK
everything is good I recommend faster delivery. I have to test now
Envío rápido, bien envuelto, falta probarlo.
Not very ..
The goods came not on time. The packaging was torn. I will ask for a refund for such an appeal
good product
It has arrived early, very quickly. Thank you
Tried in the case. Thin, but durable, with small pudyshkami, smell of chocolate. We liked
Good gum
Like norms. But the banana smell of some stuffy bananas
Thank you happy new year
It's all over, thank you.
Corresponds to the description
Norms!
Товар не пришёл, деньги вернули.
Like normal
Matches the description.
we will try it
Norms
The parcel came quickly for 2 weeks. Packed well not crumpled all the whole. They haven't tried it yet.
I'm fast.
Came in 10 days
Arrived in 10 days
top
They are. Norms.
Description corresponds, it came quickly, the box is crumpled, one defective closed
Good
too small for european
в описание не указано что рифленые,нужно было классику.
Delivery of the 2nd week, the packing is all crumpled, but the despicable seems to be OK (per pack maximum 2 stars) for speed 5.
There is no chocolate flavor. As there is no usual smell. The diameter is comfortable, does not press. The dots are present. Shipping from Lithuania is fast.
Thank you
We will check no one!? business practice, the goods of the whole has come a little quickly but well 1,2 months to Tatarstan, I will check it myself!
It was received very fast
ok
Всё гуд.. Спасибо..
Everything came quickly
I do not badly like the flavor is horrible, the order no plut not top so I do not like, the quality of produce these ok without more
пачка пришла помятая, но на продукт это не повлияло
Very fast I demand only 1 week
The goods came quickly, corresponds to the description. Slightly narrow, but dress!
son pequeños
Thank you well received
I'm fast. I don't try it yet.
Great product. Arrived on time
Trop bien merci
Reçu