SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly did not try
allí ok, very good.
Cool
good product
Good
Description correspond
Not arrived Money returned through dispute
Quantity not 12 PCs a 10 PCs
Torn.
Good not to tear
Bought for 100 rubles 2 months ago, only came, did not use
Despicable as despicable
ok
ok
Good despications
Very small size, for a child
Labai maziukai
good
Worth buying comply with the description is OK
gooddd.
I received my parcel
:(
Normal. Small letters. And on average.
Arrived in Spain in three weeks
I take it not the first time, everything suits
Perfect.
Very good product excellent quality
Delivery is fast. everything is fine.
I haven't tried yet!
With the store did not communicate, the goods without lubricant, tear, very dry, it's not mine.
Like norms.
Thank you, it came very quickly ++++++++++
Very, satisfied) quickly delivered)
The goods are tracked to the Mail where and disappeared. the store returned the money 5 + to him
It looks correct but not used yet
Unusual
Normas erasers, with pupyrki
I haven't tried them yet but they 've come very fast
The goods came as in the description wife liked
excellent
superrrrrrrŕ
It came quickly
Tough and comfortable the truth wasn't thinking of buying them first and now that it provides them to buy back. They arrived in time so I'm comfortable
In general, not bad, small, tight lubricants are not enough.
Хорошие, но размер маленький, на китайцев
OK
everything is good I recommend faster delivery. I have to test now
Envío rápido, bien envuelto, falta probarlo.
Not very ..
The goods came not on time. The packaging was torn. I will ask for a refund for such an appeal