SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive after two months
excelente
Arrived in less time than expected
The product arrived on time thanks
Super
Excelente
Great product thanks
Second time ordering this as the product quality is really good and the price is competitive. It took just over a week to receive order. Recommend seller
Exact to description!
Very good case ideal for making new experiences highly recommended
Satisfied
Good
well it seems cool but if you are normal sized it's going to be too short. I got the 16cm and it's a little short for me but the added girth is nice
awesome. hard................. exciting.............................................................
Small, hard to wear
It's suabe and comfortable good old haha
Thank
Breaks what holds the witness
When you use it I will give an opinion.
Package well received, very satisfied
Good price.
It took long period to arrive, but it's received safely
Good very fast I liked a lot
Shipment to Serbia 36 days Packing is good Labeled as rubber hose Size COLOR B (16cm) FITS 16.5cm no problem Material is not that bad, some sort of silicone Lubrification is recommended!!!
The Item is decent, offering good performance and features for its price. Worth considering if you're on a budget.
gausysbbsdv
A little thick the material but at the same time very resistant
Very good quality, today after the match my wife is very happy she only laugh
super...
Super
this is awesome. I already have 18 cm but with this i have 23 and girls screaming like hell
All OK.
Very impressed on how fast the order was delivered. Product looks good and the material seems to be quite solid. we'll see how they will last
Nothing anonymous... zero privacy
If you are looking for a good size one that is not adjusted, this is perfect, very comfortable, my nepe measures 20 and this one I have been perfect, I have bought several but this one I recommend you will enjoy with your muchisiimooo partner
It's good, it improves the fun.
Just the expected very satisfied client just what she imagined
Excellent condition very well packed and sealed
Very rich I made my wife enjoy such a pinga that she ate scream like crazy
I loved it, it looks very real, I would just like the head to be bigger
Arrival safe product👍And good condition if you meet you are breaking it with excellent service. Thanks
Nice, a lot of fun!
Fire
Very good quality
I recommend seller
Excellent product, my wife loves it, she likes the material very much and for the man it is quite sensitive
According to the description, three elastique
I arrived well
As described in advertisement
As described product arrived well packed trusted store soon x more insurance purchases