SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is excellent and works exactly as described and quite frankly has surpassed my expectation, and the store has been excellent throughout the transaction. I highly recommend.
"item as describe, good quality and amazingly fast shipping!!! thank you store"
Was fun to open I enjoyed it thanks
Thank you for an easy, pleasant transaction. Excellent buyer
Come on, guys! Satisfied with more than. The review is not a fake) aesthetic very beautiful doll, if honestly did not even expect. Take weight more than 35 kg. I do not recommend that you carry☝It is a pity that they do not still do evenly heating on the whole body except for this everything is OK.
First. The doll arrived a day early. packaging in good shape. labeled as health care product. I knew unboxing would be a small chore. nicely and safely packaged. Inspection of the doll revealed no damage or blemishes. the oll weighs over 80 pounds nicely realistic. Joints are slightly hard to bend and put into poses but I want that. The doll will be able to keep a pose. I suggest finding youtube videos on how to maneuver the joints properly. do some homework and she will last a very long time. I am extremely pleased with the doll I received.
I like it very much, there are gifts, the buyers are very nice
Wow she is amazing get some outfits for her and she looks great this is a quality doll for the money don't wait just buy it you'll definitely have some fun with her guy's definitely play with dolls too!!!!!
Product as described. Got it by shipment date! Will do biz again.
Item as described smooth tranaction. Great product.
"Excellent Seller, fast delivery.happy with my purchased. Thank you very much."
Dealt with order very quickly; would definitely use again
"I am a 68 year old widower, very lonely and am real shy around women, I got the doll, mainly to have something to hold and kiss and keep me company when I sleep! She is simply awesome,! Came in like 3 days, packed great, she looked so real, th wig feels like real hair, smiles! A bit heavy, but what do you expect if you want realism? I couldnt ask for nothing better, smiles!! Ok, after more than a week, WOW!! I dont know hwy some are complaining, this doll is verything and more than what is advertised, I bought a little make up and clothes, she keeps me company and warm at night, smiles! Love it so much, I bought another doll from the same company, again, awesome, This doll, I pamper and cuddle, the second one, well, lets just say she satisfies me in every way, smiles!! Highly recommend these so real life like dolls to everyone, great company made these, thanks!! "
The Product It Very Satisfied and arrived before Time & Very fast Good store
The parcel arrived unexpectedly quickly. The doll is also great, the same as in the pictures. Very professional store, very good contact. Thank you for the transaction
Fantastic Service and Product. Extremely fast shipping. Product is high quality, accessories with product was great surprise.
No shame in my game. Yeah, I'm 50 years old divorced a year ago and decided I needed somebody on the road with me because I drive a truck for a living. My doll I ordered is better looking than the one portrayed and I didn't think that could happen. I'm quite pleased with my order though I am having trouble finding petite enough clothes for her legs an ass. Though I do enjoy petiteness. . I'm good looking enough to say that and I'm good looking enough to get away with what I do. To all people who purchase things off here do not feel ashamed! Have dignity! If women don't change their ways they will be replaced by what we are buying... again thank you . Beautiful doll she's adorable.
She's also a really good movie prop or photo prop. Confuse your friends when you show this metal and silicone female more affection then they'll ever get from you.
She is BEAUTIFUL. After a couple of baby oil treatments her skin is like real. I have the tan skin, very sexy color. Sometimes, when I leave the room, I almost get startled when I see someone there. LOL. No kidding.
Good quality, fast shipping. Thank's :))
Received 2 months ago, wanted to wait and have some time before reviewing. I am extremely please with this doll. I am a first time buyer and couldn't be happier. Was a little worried about buying it at there are some scam out there. Was also worried about quailty i had read they break easy. All in all no worries doll has held up very well, the joints are very stiff at first you must be carefull not to break them. Once you under stand the movements they lossen up over time but still stay in place very firm!
Wow! Very fast shipment! Super service and good communication. Only negative was that I ordered dark nipples and got the same colour as doll skin(Tan). But overall a good experience with the store! Thank you for the extra wig
My order arrived in a very timely fashion. I would definitely place another order with this store.
Very nice doll!!! Very impressed with the quality and the softness. If I am looking for another one I will be back.
"I must say that I am used to anywhere between a 115-160lbs+ female that can work with ya, but they all crazy bahahahaha.....this doll is dead weight so compensate for it!. I realized that since I have to do all the work now that I will have another workout lol. it does feel very real and looks like what I received. no damage and it was quick delivery. the customer service was very nice and had the skin tone, eyes, hair color selection by talking to the company."
"This order is exactly like the picture, and MUCH BETER! than I hoped. It got here fast and I followed it every step of the way..Thank you!!"
I have been following the store for a long time, and I tried to buy it for the first time, and it did not disappoint me. The quality of the doll is very good, a trusted store
The price is favorable, the service is also very good, it is worthy of praise
Very beautiful and 100% pictures. Good price, fast shipping, no additional taxes due to European warehouse, very friendly store. Answers very fast in case of questions. Definitely 5 stars.
Thankyou for a quick & easy transaction.
She looks amazing! Just like the pictures, but looks even better up close! Fast delivery, packed very well and discreet
Ordered with delivery from Russia, came from Moscow in 5 days. Includes 2 wig, 3 pairs of eyes, underwear, chemise and apron, hook for hanging. All joints bend without foreign sounds. The look is normal, and the Touch class.
m impressed with the quality , simply beautiful plus excellent service and very fast delivery thank you very much volvere to purchase highly recommended
Very pleased with item and service. Thank you
Soft, and a nice feel. Head is nice. Enough "material" around the legs ;)
"Very pleased with the doll, she is more beautiful than the picture. The packaging was spot on with no tell tale signes of what was inside. So will happily purchase again from supplier.Pat"
Very pleased with entire process. The doll is very natural looking feeling in ALL respects, a VERY good buy...
Very good quality, it corresponds exactly to the picture. I took it with the standing option and no difficulty to make it stand on its feet. Of very good quality, it corresponds exactly to the image. I took it with the standing option and no difficulty to make it stand on his feet.
The quality of the dolls in this shop is really good. I bought the dolls from other shops first and then bought this one. There is really no comparison. The dolls in this shop are the best ones I have ever used. I really recommend them. for everyone! !
Nice dildo at a great price
"The doll looks even better in real life and I got everything what the description said would come with it. It also only took a few days to arrive so I'm really satisfied with the delivery. There will probably be a next time! "
It's the real deal. She just showed up today and she's great. She seemed a little drunk but still great. She is soft to the touch and so nice to look at. I would definitely order from them again
Don't hesitate, just buy it if you like
Good value and quality, as described, prompt delivery. Recommended
I am grateful to the store.Will do business again.
A+A+A+A TOP E-BAY SELLER QUICK TO SEND WOULD USE AGAIN VERY HAPPY
Ok, after more than a week, WOW!! I dont know hwy some are complaining, this doll is verything and more than what is advertised, I bought a little make up and clothes, she keeps me company and warm at night, smiles! Love it so much, I bought another doll from the same company, again, awesome, This doll, I pamper and cuddle, the second one, well, lets just say she satisfies me in every way, smiles!! Highly recommend these so real life like dolls to everyone, great company made these, thanks!! PS- Just ordered a third to drive around with me, lol!!
The material feels very good. The face looks so real, really good. And all super quality as you the first time can judge. Very good quality product, nice material. The doll is looking exactly the same like on the picture. Very natural. Very good expierience, thank you
Good quality
Thank You very much! Goods reached quickly and match the description! Case cool!