SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice doll. Had some problems to resolve but customer service was very patient with my concerns and we got everything worked out. I would recommend this store
It take a little bit long to for the delievery, but item arrived in good conditon.
The material is comfortable and feels good, and the package is very airtight ~ much better than expected
The touch is very soft, the simulation effect is very good, and it is super comfortable to play
The quality is very good, there is no odor, and it is more affordable than the physical store
Fast shipping. All very well. Thanks for the detail.
A pretty doll, exactly the same as in the photo
It is very beautiful and received before the date
Fully satisfied. Thankyou so much
The experience is very good! Can't control myself! Pleasure hits the soul
I was impressed, looks very near identical to the pictures, fell in love with her instantly, she is absolutely perfect!
It is also very good to use, the effect is very good, especially real, it feels really good after a few days
Thanks a lot...exactly like the photo..fast shopping...I will order from this store again
She is beautiful. Got delivered on time. A little heavy but gives her a more life like feel. I been dreaming of getting one of these dolls for a long time. Thank you
the product complies with the presented at the auction.
The chest is very full, and the real thing is much better than the picture. It is comfortable to use below
The material is comfortable and feels good, and the package is very airtight ~ much better than expected
Quality is good, size in size. Everything liked! Delivery is very fast. Thank you!
Considering the significantly lower price compared to the others. Very pleased and worth the price. Good delivery time as well.
Very pleased with entire process. The doll is very natural looking feeling in ALL respects, a VERY good buy...
"Received, very good. Worried about confidentiality, the entire packaging is very tight closed. Writing a toy. Baby is very realistic, feel good, send a lot of things. Very real. Very satisfied with a shopping."
Beautiful doll head! Thank you store!
The doll is very beautiful! ! Like photos! Shipping is super fast! ! !
The doll is pretty, a good doll. Silicone is very soft. The store is always in touch. packed well.
Very beautiful, this is the third doll I I buy, she came perfectly with all accessories, beautiful.
so beautiful, thank you!
super, the goods came very quickly !!! thanks to the store !!!
The doll is very beautiful. Delivery fast
Very nice! As in the photo, it came with all its accessories, the store sent it very protected and fast, if very happy with my purchase
It's OK, but still need to make up.
Very satisfied with store and product, Looks very stylish and overall very happy with transaction
I'm very satisfied!good product and very fast delivery!thanks!
Excellent Seller, fast delivery.happy with my purchased. Thank you very much.
Beautiful doll. Truly a work of art. Particularly pleased with her skin tone. Lovely skin and very realistc.
Quality is good, size in size. Everything liked! Delivery is very fast. Thank you!