SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in good time in excellent condition, thanks
Very pleased with item and service. Thank you
Thankyou for a quick & easy transaction.
very beauty Modell,same as the picture,fast delivery, good shop.
Very beautiful and 100% pictures. Good price, fast shipping, no additional taxes due to European warehouse, very friendly store. Answers very fast in case of questions. Definitely 5 stars.
The doll is nice, It does not have that TPE weird smell, but a sweet scense. Nice overall. Recommended store and dealer.
Received 2 months ago, wanted to wait and have some time before reviewing. I am extremely please with this doll. I am a first time buyer and couldn't be happier. Was a little worried about buying it at there are some scam out there. Was also worried about quailty i had read they break easy. All in all no worries doll has held up very well, the joints are very stiff at first you must be carefull not to break them. Once you under stand the movements they lossen up over time but still stay in place very firm!
"Her skin is like a real person. She is a bit heavy so she stays on my bed in a sitting position. At night I lay her down and sleep with her. I have a couple of medical problems which I do not want to burden a real woman with. This doll is an ideal companion for me."
Very nice doll! I just love her! Soft and silky. Really nice feel. And the customer service is just awesome! I would definitely buy another doll from them.
The doll arrived early in excellent condition. Much better than the cheaper dolls.
"The doll looks even better in real life and I got everything what the description said would come with it. It also only took a few days to arrive so I'm really satisfied with the delivery. There will probably be a next time! "
"it worked like 100%..... thank you store, I strongly recommend. "
Considering the significantly lower price compared to the others. Very pleased and worth the price. Good delivery time as well.
Everything is good, goods came quickly
neatly packaged, all perfectly together. I recommend
"Received, very good. Worried about confidentiality, the entire packaging is very tight closed. Writing a toy. Baby is very realistic, feel good, send a lot of things. Very real. Very satisfied with a shopping."
"Very pleased with the doll, she is more beautiful than the picture. The packaging was spot on with no tell tale signes of what was inside. So will happily purchase again from supplier.Pat"
Its exactly as described and portrayed. If this sells quick I will be buying more.
Very pleased with entire process. The doll is very natural looking feeling in ALL respects, a VERY good buy...
"She looks better than I expected. I couldnt be happier. The shipping was right on time. King mansion sent me a message making sure everything was good and that I was happy with the purchase. Its nice to know this company cares about they're cumstomers. For that, I will buy from them again. Thanks "
"All round I have no complaints whatsoever and was surprised by #1 the great customer service and #2 by the item itself. The contact was in touch throughout and followed up to make sure that everything was in order, they actually sent an extra wig and eyes without prompting and everything arrived much faster than expected or indicated. As for the item itself, it surpassed all expectations and is remarkably lifelike and fun. Definitely recommend it. "
Fantastic Service and Product. Extremely fast shipping. Product is high quality, accessories with product was great surprise.
I'm very satisfied. Good art than expected. We need the future of verification for durability , but the cost performance is also very good at the moment.
Good purchase for the money. Idk if I would buy it now with the price increase. Glad I did a height conversion and wouldn't buy anything under 140cm.
All round I have no complaints whatsoever and was surprised by #1 the great customer service and #2 by the item itself. The contact was in touch throughout and followed up to make sure that everything was in order, they actually sent an extra wig and eyes without prompting and everything arrived much faster than expected or indicated. As for the item itself, it surpassed all expectations and is remarkably lifelike and fun. Definitely recommend it.
First. The doll arrived a day early. packaging in good shape. labeled as health care product. I knew unboxing would be a small chore. nicely and safely packaged. Inspection of the doll revealed no damage or blemishes. the oll weighs over 80 pounds nicely realistic. Joints are slightly hard to bend and put into poses but I want that. The doll will be able to keep a pose. I suggest finding youtube videos on how to maneuver the joints properly. do some homework and she will last a very long time. I am extremely pleased with the doll I received.
She's also a really good movie prop or photo prop. Confuse your friends when you show this metal and silicone female more affection then they'll ever get from you.
She is BEAUTIFUL. After a couple of baby oil treatments her skin is like real. I have the tan skin, very sexy color. Sometimes, when I leave the room, I almost get startled when I see someone there. LOL. No kidding.
Delivered quicker than I thought, really pleased with the product. Exactly as it is described. Definitely recommend to others
Exactly as described, shipment as expected, and great product, I recommend the store.
Ok, after more than a week, WOW!! I dont know hwy some are complaining, this doll is verything and more than what is advertised, I bought a little make up and clothes, she keeps me company and warm at night, smiles! Love it so much, I bought another doll from the same company, again, awesome, This doll, I pamper and cuddle, the second one, well, lets just say she satisfies me in every way, smiles!! Highly recommend these so real life like dolls to everyone, great company made these, thanks!! PS- Just ordered a third to drive around with me, lol!!
Very nice doll,Packing was good, product is fine. I am have very happy, sure buy again. Regards