SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in less than a month, the quality is good
they broke the moment i used them .. but overall nice
I did not unpack, but it looks normal-for my money
J’aime
Excellent arrived super fast and well packing!
Product conforms to the description
Качество хорошее, рекомендую
Git OK cool image clearance
Good product, arrived in less than a month
Everything corresponds to the description. Qualitatively executed
ok
very fast delivery. recommended.
Arrived and is all right
Never received
Very good as guality. It came quite fast
Long time shipping
You get what you pay for. Not great quality but still fun and arrived on time. Thank you for your service
The goods didn't come. The money was returned.
ok
Вещ Super, did not check in the case, but in appearance quality, I advise)
Perfect product! According to the pictures. The down side is the smell of leather, but I think it will worn off eventually. Shipping took around 1 year and a half.
Excellent. My husband and I liked
Товар понравился , только плётка не серьёзная)
good
Did not come
It was worth it to wait a month
The goods are not shipped. Shipping canceled by store
The goods have not arrived (
Norms
Great
good
Numca received nothing…
Cool thing, let's see how she is in business, his wife should like it
Goods didn't come
All good, only long delivery
Everything is fine, the quality is good. For your money top)
The quality of the goods did not suit
Excellent quality high
As in description
no me llego
Toys but cheap and a bit of fun
Not received the item and not received my money back. Thieves
If you're a beginner, it's for you. For me and girl najorchik for once. A couple of strong strokes and the rug gave the ends, untied. Flimsy does not feel. The handcuffs are alive. So Far
Long, but it came)))) almost not tracked. Norms quality!)))
Quality is good, money is worth its
Chic quality
Excellent!
Wives are not strong
13.12 tempered, received ukrmail 29.12 all right, you can wear both on hands and on thin legs
Norms