SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm very much impress with the packaging.. Really nice
Good
Very nice things
Perfect and doesn't hurt
Ok, thank you!
It has 2 pieces for general use, and the product quality is very good
Super
Its a good product soft but it need to be a bit more stable at the standing place and a bit bigger But anything else its fine
Fast fast fast fast
So, so...
Comfortable, soft, hypoallergenic. Can be worn all day without problems.
Super product. Polecam...
3 weeks before Samara. Tried-did not go. Rather, it went)) but did not impress
All right.
Even though it was late, it was well received and used well. 22mm is not uncomfortable to use, but 20mm is a little small. Please refer to those who are buying.
The appearance of excellent rings in action did not try later to supplement the review
Very cool
Two rings. They differ in shape. One jumps off. Just because of its form does not hold on. The second flat fits well. Quite a working topic. Try it.
Very good and excellent quality product, at a fairly reasonable price, store recommended to the whole community of Aliexpress, the seller sent the product immediately.
bought for the second time, i can recommend, maybe night ring is too tight i never use.
good
Unfortunately does not work for me. The foreskin rolls it with the ring over the glans
soso
The board is full good and packed Delivery arrives a little later than scheduled ..
Not bad
Ben reçu Merci
Well reçu
They are not as expected
It's all right. Thank you.
The delivery was slow, but I am satisfied
So-so... Like a hair band is just great)))
Excellent store
Haven't checked yet
they are fitting well and are soft.
recomend this store good items
good.
ok :)
Very fast delivery.
Boi approve it I hope it works
Everything is ok. Thank you!
Everything perfect works excellent
The package took almost two months. The diameter is a little narrow, but perhaps it should be.
I order for the second time, it's cool. The night ring broke after a month. Daytime half a year is a whole. From the night
Why did I buy it, causes daytime swelling. Decided not to risk it.
no comment
Good thing, the quality is chic.
nice stuff
Fast delivery, let's prove that such work
As described by the store.
Fast delivery. Not tested yet.