SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exelent quality very fast delivery
Good product the only bad thing is that it says that it is rechargeable and it is not, you have to buy the batteries that is the only bad thing that in the description they do not tell you
ok
Arrived fast. Great product
It’s honestly just alright. The flexibility and texture is exactly perfect and the speed options are cool but it’s not as crazy as I would want.
The material looks very shiny but power looks good. Let's hope it works well since the package is delivered open to me by the delivery man
Good item but sadly battery operated but it’s worth it
A little small and broke after only 2 uses
delivered ahead of schedule as described no issues
Looks very good is very soft
All OK thank you very much
love how it looks and I enjoy it
I haven't used it yet, soft material and it seems to be quality, it sounds too strong to be discreet
Package arrived well with good quality, comes the product better than I expected.
This very cute feels good quality only if it is a little noisy but it is worth it, I recommend it
What a fast delivery thank you
Excellent quality... size & Material!
Not bad for the price and the inconvenience is the batteries
Good stuff can’t wait to use it thanks
thought it would have been bigger but does pack a punch very easy to use great rechargeable batteries
It goes very well and for now it has been tested and fulfills its function
Smaller with than the photo
Well received a little small especially on the anal side, too bad but works well
Wonderful, I recommend it full, it has different modes, the soft material
Excellent arrived in perfect condition
10/10
Works good for what is soft I ordered it from batteries but I believe if it is better rechargeable good product
perfect ❤❤❤
It is small in size but has very good functionality👌🏻I have had no problems with the load or with its operation.
excelente
Excellent product, now only its functionality is missing.
Super wibrator, ale trinchki for a thin one)
Box hit but out of there exelent product my customers love
it's great
It is good product easy to use this well🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂
Good product
Small, beautiful and comfortable. I recommend it.
Perfect
As seen in the battery photo
Same as described, perfect
oooo weeeeeee
Very nice, fine and good device not expensive and delivered quickly it only lasted 6 days!👍👍👍👍
I thought it would be with a charger, how bad the rest is battery-packed product well on time.
OK very good
.
Very pleasant for me woman, squirt assured
Unexpectedly, but works very well! For that kind of money...
I was a bit disappointed that it did not come in a box or at least with a protective lining, in addition to being thinner than I imagined, but it does its functions very well. I recommend it.
Is okay
Very good product and arrived in less time than we expected ..... just as the image is the same