SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's as described.
It's okay
very okkkkkk
OK, but the size is too small!
Good product
Quality is excellent, soft., durable, did not stick together, the store put foam inside
Piccolino in length and thickness
Perfect.
+4$ poste maroc
I arrive in less than 15 days, somewhat narrow but It stretches long enough
It took 15 days to arrive
It's very good for wild moments. Thanks to the store for the anonymous
He arrived in excellent condition. Good product
Well, very long delivery, thanks to the post of Russia, that two months in the country of Katali...
Lw liked it very much when lenfi came from behind
very fast shipping ,item comes in good condition recommended to buy
Had the thicker expected. And it fits but just
OK I Received Could be longer-17 cm. End hole condom should be equal to IE without this wonder completion. Such termination is not specifically comfortable! Generally I am happy, although a little short! Thx CN :-)
Ok.
A good thing, while standing, holds well.
Melkovat
Slim midi.
I didn't like it. My wife liked it.
The diameter is not very small. Everything else is OK. Sent fast-eshali long
good staff
Thanks
Corresponds to the description, I take not the first time everyone likes came for a week
Good thing. Stretches. Has approached
Great. Thanks.
As an elastic band only thicker. Will slip on one two.
bueno
AM eager, thank you!!
It looks somewhat stiff and narrow, not taste
It really works excellent, this very entertaining, meets its function
Cool thing, recommend, does not fall down.
same as shown ,it took 6 months in reaching
Thanks for the article. Quality, A. Recommend.
Product description. Long waiting for 1,5 months. Advise prodovtsa.
Is what is Swatch, give pleasure to women, by its thickness man not, but is OK to give a good furniture while pleasuring COUPLE
Try came fast
Its just the finger can be pulled
All OK, in a taken fairly quickly, less than a month in Postamat.
All right, very fast. I hope and last. Excellent service
The description is not accurate.
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Good product
Elastic but slips off the bolt when finished, the seed as grease starts to work
Thank you to the store fast delivery, good packing, I will order more.
Came quickly, packed Super
The parcel came quickly, packed well. The nozzle itself is made qualitatively, no damage/defects are found, the declared size corresponds. Hopefully will last long. :)