SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, received very fast delivery. works really well. product arrived as described. Good communication and response times. I would be happy to shop here again in the future. A plus rating.
Works well, but is very small. I was inattentive and regret.
Like the description, it comes very well packed and protected. I 've tried it and it works perfectly. The remote comes with your battery and your cable for charging.
Nice. Strong. For charging there is a hole in the silicone. Hope it's sealed enough. Will only know after long term use.
For the first time I use something like this. Very strange experience. But generally positive.
The goods arrived, but late for 4 days. It's not scary, but minus the star for being late. The goods are good at work, the vibration is quite strong. I recommend the product.
Seems to be very high quality. Strong vibrations but quite loude Battery lasts for long time. If you stand up, it slides out Highly recommended
Quality item, delivered quickly but very inefficient
Is working
Awesome!
Packing is super! Ate opened nothing can not be seen, the unit is a plague!!! Hope to deal with massage function!! Thank you!
Great product and price good delivery times
Packaging incognito, sootvetstvuet description, qualitative 100 point scale 98 of the 100.
there is small differences between real life and store's photos but all in all ok.
Super product. quickly arrived. I can only recommend. Unfortunately slightly too big. Thank you
Malovat
For prostatitis so se piece
Too small
I have used it a few times so far and it feels really good with the different vibrations and the ball inside rotating at the tip. The best part of this is once inserted it stays in and doesn’t slip out like other toys I have used.
There is no proof
Good product. Shipped and delivered very quickly and discreetly. Functions well and as described. Products has an overall feel of good quality. I would recommend this product.
ok
Las vibraciones muy suaves... La rotación es buena pero casi imperseptible.
Strong smell. When washing, the water gets inside through the control buttons on the toy. The battery is enough.
I'm happy with the massage. Massage doing great
good
Description exact, delivery to Moscow in 11 days, battery-tablet included!
Description corresponds, the packing is good, did not check the performance, because the completely discharged device...
Small, for me a two-meter-old male feels a little. I'm much nicer with a simple little rubber dildo, which perfectly gets into the prostate, and that's so that's where the elosiet is, but it's not particularly.
Good quality, soft stisculation
It works as expected, the delivery was quick. Happy with the purchase
Used once. Massage is dubious.
Received Today, checked, like everything works... the device was charged, the quality is pleasant to the touch, put on charge, later I will write as in the case)
Got everything corresponds to the description
Got a very good like
Quickly delivered, quality corresponds to the description, purchase satisfied
thank you
Good
It came quickly in two weeks, packed well, and it is not clear for foreign eyes. How Xs works then add.
Good product, very fast delivery
Nice
Everything works but I would like a Amplitude for more. He doesn't.
too small to create interesting sensations
Product passed much faster than had come product quality pretty cool image as per these money just it testuję is super recommend this store
Compliant not yet tested...
Very pleasant feelings. Good instrument! I did not understand why the massager turns off, after working for about 3 minutes, then you need to turn it on again.
It broke within a week.
all fine, pleasure in use
Nothing to complain about seems to be a luxury model
Low rotation power.