SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the delivery
Sends neat, the deadline has been respected, even in advance. The product corresponds to the description, very pretty.
good material. size is really wrong. I am usually M 38-40 eu, took L. too small, doesn't even entered my leg.
Beautiful, the quality is excellent, very nice material
I was wrong with the size, 46 Russian these are great. XL would be good. Or maybe L.
The quality is excellent. Comfortable and pleasant to wear. On OB 110 ot86 size is excellent.
Good panties, but l as our M. keep in mind. It's gonna crash a little. And so very beautiful.
The order did not come, ordered dark and light, came only dark
very good underwear ,but is very small.the xxl is like small.
Beautiful. To the touch pleasant. Stretch. Lining Cotton.
Quality, size, color corresponds to the description. Nice to the body, beautiful underwear and knitted lining. But there are two minuses, very large,: the label on the banderoli is very badly printed, odd or erased during the journey. Because of this, the parcel went to another city and went for a very long time. It's good that the Mail worker called me and wrote my address by hand, and sent it to me already at my address. Stick the label on top of the tape so it does not wash, please!
Good pleasant with the necessary gasket in the center. There are convenient ziplok for storage.
Panties really liked the soft, the store immediately sent the goods to buy will not regret.
Nice panties! Landing, as it should -- not low and not very high, after washing, let's see how they behave) I recommend
Badly sewn. I did not communicate with the store.
nice thanks for the gift
Came packed in a separate bag and do not stink. Nice ones
Very good quality material. I'll take more. Size L fits on the hips 90 cm. Shipping fast.⭐⭐⭐⭐⭐
Panties came very small size, believed the reviews, approached a thin eight-year-old daughter, not so offensive
I take the second time very much like colors generally delight
The product corresponds to the description, panties are interesting, but the size should be chosen by 1 more than in the description.
Twice ordered and twice did not come, money on the dispute was returned instantly
Panties are normal, came in a branded zip bag, the material is pleasant to the body, nothing presses. On OB 110 - XXL just right. The only thing that did not really like it was the gusset. You can find light knitwear on light models. Well, not aesthetic somehow. And another nuisance, processing the edges (I do not know how to correctly say where the elastic band is usually sewn) is a little not ordinary, the impression is that it is covered. I hope that after socks-washing does not peel off. And so I recommend.
Excellent! At 46 the size is super.
Normal panties) on the Russian 46 size approached XL, but better for a smaller size will be. Quality for its money is good, the only upset gusset, in the photo it is in the color of linen, in fact everywhere equally gray, for this minus star
At 112 cm hips XXL are small, I'll give my daughter, and the quality is good
Panties are cool, high quality sewn, Shabat volume hips 104 XXL just
Received, the parcel, the panties themselves are normal, but the size was not pleased, very small ((((((
Panties are good, fit in size, about 102, from 86. Soft to the body. I advise the store.
I take not for the first time, perfectly worn. Pleasant to the body.
Size M, like XS, but the quality is excellent
Panties fire. But my ass is 48 size, and I would like a little more free. No, they are just in size, but I do not like when I press on the sides.
Satisfied
Panties are cool. Quality is good.
Charming!!! Looks really like in description came very fast
Very pretty. Nice soft material. Beautiful color
Good, comfortable panties. stretch well, soft.
Quality good
Excellent panties, I will order more
Quality is good, I'm happy with the purchase, I did not communicate with the store
Good quality, came for 35 days in Ufa, on its size M ordered L, butt, you could order XL
Thank you
Malomerki, for size minimum
Already not the first order, super! Thank you to the store I recommend to everyone
Chic! quality is super! Mega fast shipping! Very nice and beautiful.
Fast delivery, the size grid is suitable, the quality is super
Really liked
It feels pleasant, the fabric is quite dense, the norms sat down, but a little tight in the legs on my 46, but stretch and nothing. For this price-worthy
Panties really liked. Quality is good. On the waist 78, troubles. 105 sat perfectly. All colors are good. Seller recommend. Thank you.
The order arrived at the point of issue in less than a week! The quality is excellent, the threads do not stick out. The fabric is pleasant to the touch