SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brought within 2 weeks, for Uzbekistan it is very fast. The product is good, thanks to the store.
Fantastic, the touch is very soft
Take a size see 1 size above
Very nice but come a little smallThat if package delivered before the date!!
Quality is good, silk, took XXXL Small, suitable for 48-50.
Excellent panties, not the first time, Russian size 44
On the hips 87 size L came with difficulty, like Russian ska. So order for 44-46 size HL. And so the norms.
lovely, very very good, thanks to the store, highly recommend
Great quality product, same as pictures. Fast delivery. I recommend this store! Perfect condition, very well packed.
Good quality, the size matches.
Item missing from tracking for 45 days, more than a month delayed delivery. On the Russian 48 only. Did not communicate with the store
The quality is good, but the 3XL 108 is very small, you need 5XL on the grid from this manufacturer
Did not receive the goods. And the money did not return.
Great panties, the quality is excellent, thank you very much.
Great panties, I order 10 times already, all the colors, I went through and bought, daughter, confiscated half! comfortable, washed great, instantly dry!
Excellent product, the store is chic, the delivery is super fast, if ordered 25 days before the new year, the delivery is 50 percent Fast., the product itself is very good, we order 3 times, the size is 48
All super. Great product! Arrived quickly in Rostov
Size matches, do not fade, look elegant, tailoring is of high quality. Solid 5!
Beautiful, comfortable quality panties, the fabric is nice, from-78 and about 102 is great.
XXL maximum at 46 size. Quality is good
All OK thanks
very beautiful colour and comfortable material. product quality is great. will buy again
Perfect!
Goods are quality. Thank you store.
Ok
Excellent panties, I order not the first time
Lovely
The goods received within 3 weeks. The quality of seams and fabric is good, corresponds to the description and photo. Malomerit. On our size l need to take XL. The store and I recommend it.
Cool
The goods are quality, the touch is pleasant, but the landing is high and small, so if you have a tummy then you need to take another style, and the sizes do not match
The fabric is pleasant, they sit comfortably. It is not as sparkling as in the photo, but the color is beautiful. The only thing that drove so long that I had time to hate the lace and ceiling. If you have puffy feet, will squeeze a little and make you a little knitted from old-fashioned, but my guy said it's sexy and in the same way.
Everything is fine, but the gray gusset on the light color does not look very good. On the hips 92, waist 74 take always XL
Panties are good. 3XL for Russian 48 size. Came in time.
Beautiful, quality panties, beautiful, pleasant fabric, cotton gusset. At 48 R perfectly fit, waist-79, ob-102.
Cool, comfortable, quality melting. At 48 size took 2HL
Fabric cheap of course
Panties with a high fit, for size 44 XL bolshevata, it was possible less), confuses only the gusset of dark gray, as it does not fit the body.
Panties like nothing of normal quality but falls off the ass
Quality, but do not match the size, take a larger size.
40 days delivery, packed well. The fabric is pleasant, but small size for size
The product was on the way for a very long time, it came in the wrong color, but not critical. Thank you! I did not communicate with the store.
The goods are quality, the size corresponds, but long delivery.
Good ones. I do not take it for the first time.
Excellent panties, I order the second time. Very comfortable to wear.
Excellent!
Quality is good. It's like the description. Size one in one. Delivery, as stated.
The goods are new. Yakust is good. On rosemir 48-50 took XXL. Packed with dugé yakysno. Sellers recommend
Arrived really quickly. Haven’t opened the package yet, but all seams good. Thank you store.
XL size for EU S size, quality is good, fast delivery just a few weeks
Panties came in a branded bag, the size matches!