SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just received it looks good
Received the product I have been using. I am a regular customer of this store and I bought this golden product again this time. product is very good
Great product, have used it several times, just a little bit in one use can make you happy for a short movie, combined with a toy is just so exciting.
He's not tested well yet.
Perfect experience. I distribute a bottle to each of my sisters
After using it I have a newfound affection for my husband
After trying the product for about three minutes, I started to have a reaction, and my libido became stronger. The response to the product was great and it worked better for me than the $20 product I bought last time. Recommended for couples and couples in love.
The logistics is very fast, and it will arrive quickly in eight days
Great for flirting and comfortable.
It is warm and comfortable to use, and more liquid is released when itching. The taste is also very fragrant, and the packaging is also very delicate, I plan to give it to my sister.
Very good product, I will buy again
The product arrived well packaged and my girlfriend experienced great results, she was blushing. highly recommend aha
This store is the store I have been pursuing. The products are genuine (I bought low-priced fake products in other stores before). I bought several products in one go. I think they are all helpful to me. The products look very high-end and I like them very much. .
The store delivered quickly and the packaging is very private. The main reason is that the product looks like a work of art and the packaging is very beautiful. I like the smell very fragrant like perfume. I will be using it in a few days.
My first reaction after opening the package was that this product is really delicate. That night, I asked my husband to use it for me. My feeling is that it is hot and comfortable, which will make my libido strong. This is the happiest night for me and my husband to get married.
The packages arrived very fast and warmed them up after use. No hyperarousal occurs, only pleasant warmth and slight swelling. Accelerates and slightly enhances the enjoyment process. The packaging is also very delicate, I am going to buy another 10 bottles to share with my sisters.
It's hot like a pasta