SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product
An Exelant product smells super rich, I recommend to the store, I will keep buying for myself personal use, very good product
Nice smell
I thought it was bigger smells good but it comes very little shipping before time
Super, very nice the smell, arrived in time, I recommend the go dedir, I will keep buying even to sell, thanks
Smell chic
not sure if it's working but the smell isn't that noticable but when I smell it, it's okay
Smell grade
Good
Regular perfume. The smell is medium, quite strong. Ufa reached 2,5 months. In Russia is not tracked. I do not advise you to take it. It doesn't make sense. I took for myself and for my wife.
Came for 1,5 months. The smell is normal, neither is supernatural. Acquired for interest and as an experiment)
Thank you
Well received, thanks to the store
Let's not talk about this thing with the feromones. I bought because of the smell. The previous order is very good smell. And here the smell is different and barely palpable.
superb. fast delivery
As on photo
good product
All
Vodichka with lemon)
smells good
just ok
Good
Pas mal
Long posting, and monitored.
great delivery. well-done
Good
nice
Received in good condition thanks, very fast
Smelled good.. but I don't think it put a spell on me..maybe next time..
No efect
arrivé rapidement
Everything is fine but long!!!!!
The smell is gorgeous.
Trop petit
Not yet tried only took in the mail
Very pleased to wait for women to identify the smell and see if it has any results, I want them to suck it up to me rich yuhuuuuu
Satisfied with the goods
Just nonsense, I do not know for what
Delivered on time. I liked the smell and my wife. I think you can take
Clearly, there are no feromones, the smell is not very pleasant yet and barely tangible. Glass jar, before that bought in plastic was much better.
not sure
Thank the store.
Not persistent and no one has an effect.
The bottle is small, it smells so-so.