SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine
The order came very quickly! We haven't checked the case yet. I'll unsubscribe later. The store of 5 points!
Great. Slippery, long, easy to wash off
Sticky
Fast shipping. Put the despicable in the box have not tried yet
Norms
To Komi delivered in 4 days. Thick, slips perfectly, there is no irritation.
Everything is fine I order already the 3rd time
Thank you
Came lubrication, really good, like a natural
Brain top! Instant delivery, without pallet packaging), complete with a present)
Everything is cool, I probably order for the fifth time, I will distribute with water very economically
Lubrication bomb, for the second time I order.
Cool lubricant, the third bank went to work
Everything is super, delivered quickly, thanks for the gift, very nice;)
"Rashism is a kind of totalitarian, fascist ideology, symbiosis of basic principles of fascism and Stalinism. It is a justification for the barbaric geopolitical policy of the Russian Federation, aimed at the occupation and annex of the territories of other states, is often marked by a stamp of "collecting the local lands
It's okay. Comes quickly. I take it not the first time
In winter, I will lubricate the skis, normul, slips as it should,
Cool lubrication, liked, there are no irritations. I'll order more. Sent at once. It came quickly. I can safely recommend the goods and sold. All successful purchases and good mood.
Until you tried... Stars put in advance... Additionally Unsubscribe
Not the first time I order here. Delivery is very fast. The quality is excellent. Recommend.
It came quickly!
This is the best lubricant, tried various. Price-quality ratio for five.
Best lubricant. Water soluble. Easy to wash off. Does not cause irritation. Very slippery. Suitable for rubber toys. Delivery fast through SDEC.
Lubrication top, thick, long holds properties
Grease is great! Viscous, stretches like a chewing gum, very slippery, long dries, odorless, without color,! Great thing!!!
I'm not buying it for the first time. As always excellent.
Order, in the Perm Territory, came with a delay in the day. Packed carefully. Lubrication quality is good.
Slippery, you can dilute the water a little) allowed
Lubricant is good, though dries quickly, the girl liked it, broke for a long time in anal, said until the lubricant will not be anal, immediately put on the lubric,.
Everything is good, it came in and it's so nice that it used to come in... but not immediately and then everything else came in without problems. Its task performs well.
The product corresponds to the description. Thank you very much to the store, I incorrectly indicated the address and after communication with it the address was listed correctly and the goods came before the specified time. Many thanks to the seller for the good work.
It came quickly, thick, stretches, looks like a natural human lubricant :)
I did not communicate with the store. Delivery is exactly on time, without delays. I take it not for the first time and it does not cause any complaints. It is particularly pleasant that the seller puts a condom for each lubricant as a gift.
Excellent cream I advise everyone! !! I will continue to take it
The best lubricant, I order 8 times if not more, tried others, but this best perfectly slips, convenient dispenser, long in use, if it slips again I use as well as for vaginal fisting while doing kunilingus, my wife likes. Also, she fists me in anal or use toys, everything is fine just super. Delivery in Moscow in general is very fast 3-5days mAh. I recommend the store and the lubricant. With the seller did not communicate
Good such Badya
Excellent goods, did not get to pick up at the Mail B YL sent back. We don't buy it for the first time.
Pump not working
Excellent lubrication came quickly satisfied. The dispenser is not working well apparently dense for it
Everything is fine, good lubrication, I recommend
It came quickly, inside the gift, packed well.
Hoping member does not fall off! The store sent the other index. Had to spend time looking for!
Thank you very much! Fast shipping, plus a present. Do not take the first time, good gel.
All as described. Lubricant is used more. Delivery! The store is done. Recommend.
Get well. Is well packed requested in another timeliness and take longer to arrive. Very good furniture lubricant. Happy with purchase would buy it.
Very good odorless Super does not take the first time
It took a month and one week to arrive in Niger (West Africa). Well packed. I donnerai another notice after test. Thank you very much. Products and stores recommended.
Super
In general, Grease is good and тягуча, wash water is quite heavy, but very stable and wet. The taste tasteless and odorless. The only negative broken Cover Feed, replaced by liquid soap.