SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always the best lubricant at a great price :)
Excellent quality
Great product. I'm not taking it for the first time. Packed very securely. The store is respect.
Delivery three weeks to Saransk. I like the lubricant. Very thick, dilute with water. The packaging is ordinary.
Made in Japan. Straight out of the blue! Very quickly delivered, and the Chinese store cooperates with the delivery package. This fact clearly accelerated everything. The packaging is super, the product was well protected. I pay the seller. Just great!
Arrived in Belarus very quickly, but the goods were not tracked, the delivery is in stock.
The lubricant is chic, very thick, the glide is great!
Came quickly, it's pulling like slime
I haven't tried it yet. Put a gift. Trivia, but nice☺& Middot;❤& Middot; Later I will add a review
I take it all the time. Best in lubricating characteristics. Suitable for rubber toys. Easily washed with water. Has no taste and smell.
It came quickly, packed clearly. I'll try, I'll add a review.
Honestly, you can get rid of it, for so much good lubrication!
Big Bottle, 500 ml. I came without damage.
Everything is fine. Your point will be grateful. Only remember to add, very quickly ends
An excellent choice for the ass) the truth is a bit dense
The goods came without damage during Packing excellent
The most elegant lubricant, better Durex definitely, does not leave absolutely no traces and stickiness. Suitable for fisting)
Lubrication Super, pulling like lizun
Best recommend for all! No alergic reaction, no bad smell.
I order not the first time. Five times I already ordered this lubricant. Quality 100%, does not dry, slip excellent! Used to order a large tube 500 ml, this time ordered 3 tubes of 200 ml, so it turns out more profitable. Recommend at 100%. Delivery 4 - 5 days from Russia.
Lubrication is super, Long keeps its effect. Delivery lightning! To buy is recommended! Seller recommend!
Fast delivery in Postamat, within 4 days
It came quickly. I'll check, I'll finish.
Not as thick as Japanese, but in general norms
Grease gun! Every context and Durex was not there at all. I'll take more about the stock.
Good thick lubrication, economical.
The goods are satisfied. Delivery 7 days or less.
Everything is Fine very fast delivery
Got the order quickly, packed perfectly. About the properties of the goods, I think, everyone already knows. All the same repeatedly proven lubrication as in a large bottle. Seller recommend.
Excellent lubrication. Dries for a long time, no discomfort. For your money-top!
Good fat, only dries quickly in sensations. And so quite a thing. No sharp smell. The girl is happy, me too)
It came quickly. Everything is packed. I order the second time already. Lubricant and a little water is needed. And so thick
Did not come, issued a refund, all returned
Very quickly sent. Thank you.
Definitely recommend! Lightning delivery, excellent packaging, quality at altitude! The store is a great fellow!
Lubrication super) before that many used, but this one is much better than all the rest of the taken together, now only it will be used. Very slippery, thick
very fast, super store, I advise
Everything is super, I order not overrun times
Good lubrication, thick truth.
I have been using this firm for a long time. Surprised by yuystroy delivery of goods and packaging. I recommend this store.
fast logistic
Delivered in 3 weeks to Almaty. Packed well. Sealed securely. Description corresponds.
Delivery delayed for not how many days. with the store did not communicate. The product corresponds to the description of everything is intact even put a small gift. I order this product not for the first time. thanks.
Five stars for delivery and packaging.
Excellent lubrication Best for your money Slightly dense, so that, boiled water cup next to the standing does not interfere)
Delivery ultra fast (in 4 days) Lubrication is excellent, holds for a long time, slides well, it is easy to wash off
Good, very thick. The dispenser somehow works badly
Everything is fine, you can take
Very quickly delivered! I was surprised, just for a week! Well done!
Very quickly came, the goods are good, packed in a box, I buy not the first time, everything is wonderful, there are no allergies