SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product, one of the best
I order excellent lubricant not for the first time. Quickly at Moscow Time in 2 days. Seller Thank you
Excellent lubricant!
Super
All norms
Perfect as always. thx
It's not the first time I order, it's fine
Good lubrication,
Advised, did not regret it. Thick
Great store! Recommend!
Cool, very liquid lubricant…
I rate the product 5 out of 5. good packing, Presic as a gift. The store is recommended.
It came broken, unfortunately.
Fire!
Excellent Product
Super lubricant onlyI always buy the dispenser 7 times, I pour it into the Ikeyuvskaya jar with a dispenser, All advice.
Not quite good for toys, for classics of norms.
Of everything that I have ever ordered on an Alica, this is the best. Yes, containers with a dispenser like liquid soap may not be very convenient, but you can pour it into another. At normal room temperature, it reminds jelly, but at the same time it is liquid slippery, when the human body is heated, it becomes very slippery and liquid. The composition itself is quite strong, a thin thread stretches calmly for a meter. In fact, rather concentrated, i.e. when washed off, it first returns to the state of lubrication and only then rinses off without problems.
Excellent lubricant, not for the first time. The store has packed the order perfectly, it has arrived fully!
Arrived in a box, the lubricant was additionally packed in polyethylene Bonus store put 1 condom
Super, thick, viscous, slippery, recommend
It's all great. Works as it should. The best remedy compared to previously used.
I take it not for the first time. It seems that it has become smaller, although the quality is still at its best.
All OK
Excellent real Japanese lubricant, does not dry, moderately sticky and viscous, what you need, it slides very well, with it you will forget what the painful sensations in the bottom are. After that, others will stop buying. Easily washed off with water. The only dispenser sometimes does not work very well, so it is better to take 3 200 ml, it is simply not there, squeeze out of the bottle as much as you need and that's it.
This is not the first time we order. Large container. enough for a long time.
This time lubricant slurry. Personal packaging, you can play football
It has taken a month to arrive (less than I expected, because the estimated time was two months). Recommended.
Delivered everything safe and sound. The lubricant is great! Recommend!
good
Great lubricant. I recommend it.
I'm not taking it for the first time. Everything is great. The package was torn as I understand it during delivery.
I received everything arrived right fast in just 15 days well packed and without breakdowns I loved I was happy congratulations store-manufacturer and also for AliExpress I indicate all a big hug the size of Brazil
Good lubricant. Only the capacity is uncomfortable. Pour into the dispenser from the contex.
The product was delivered in a month as promised. packed in an inflatable bubble, all whole. The lubricant is excellent. With water becomes fat, glides better. Discomfort could not be taken.
Red, slippery.
Too thick, can be diluted with water 50/50 then OK
Standard lubricant, last for a long time
Thank you
The order took a month, everything was packed, the quality of the lubricant was 4, the store put a condom as a gift.
Lubricant complies with the declared characteristics. Delivered quickly, was packed in a cardboard box, on top of the Grease itself there was a sealing of mica. The store put a condom as a gift.
Everything is right
Completely satisfied. I order not the first time.
Delivery super fast
I'm not buying for the first time. Good lubrication.
Excellent lubricant, this is not the first time I order.
Packed perfectly, arrived quickly. It's great!!!
I liked it) my friend no))
fast delivery. thanks to the store for a small gift;)
Gorgeous! We purchase not for the first time, as always quickly, carefully packed. The store always gets in touch, sometimes loses in price (to regular buyers), always a condom as a gift (sorry too small...)))), the impression is positive. In principle, we have tried many intimate lubricants with Ali express this is the best and is worth the money. Good luck and prosperity to the seller!!!