SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent lubrication, water-based, dries periodically, but this is the norm, there are no traces from it, delivery is fast, inside lay a condom for a gift...
Grease super
Классный товар пропорции все как нужно.
Can not try, lies,
Беру уже третью бутылку. Всё шикарно) Немного густовато, но можно чуток разбавить дистиллированной водой. Но ни в коем случае не переборщите, а то прийдёт в негодность! Рекомендую и товар и продавца, спасибо!
заказываю не в первый раз. хорошая силиконовая смазка. безопасная. отправка из россии. в пути идет компанией DPD.
Thing!
Everything is perfect.
Thanks!
Fast shipping. Convenient bottle. Grease is great! Recommend.
I order not the first time, everything is fine delivery 17 days. Packed in carton box, normal delivery box did not crumple. To store Thank you and good luck trading
Very slippery and sticky, does not dry for a long time
Thick, the crane can not sell it. And so, you can use...
Came the goods quickly, ordered not the first time, we are satisfied with everything
The order came to Moscow for a week! It's been a long time. I order it for the second time, everything is super in quality. Still as a gift, the condom was put)
All is well
Fire!
хорошо скользит. то что нужно
Моё очко одобряет эту смазку
Very thick
I like everything but the pump is uncomfortable, almost does not shake
Very slimy, just unrealistic. There were previous lubricants, not like that. My husband likes, I'm not very much, then do not wash off normally
Delivery 2 weeks to the Murmansk region. Packed Anonymous, in a simple box, put a gift, thank you. Not yet.
As many people wrote very badly extrude. We need to fly. It is a pity
Дозатор не очень качественный лубрикатор практически не выходит с помощью дозатора.
All in place, the quality is good, packed soundly
Delivery fast, Courier. Everything is whole, without damage.
Got during quickly, everything is packed, and also a condom put, has not yet tried
Excellent lubrication
The best lubrication of all that I have ever used, very thick but so elotic and slippery that there is no equal to it, the consumption is minimal, the coating is magnificent, take. From the inconvenience only the application itself since the lubrication is very thick the dispenser does not cope, but once again I will repeat this best lubrication from all H O there is on the Internet
We already buy ten times. Great stuff. The store did not fail, everything came and was of excellent quality. The last time the packaging was super.
Everything is fine. Packing chic. Very quickly delivered to Kazakhstan. Tried Super, then what you need. Worth your money.
Lubricant-gel came. The packaging is securely sealed.
все хорошо как налим
⭐️⭐️⭐️⭐️⭐️
I take the fifth time it says that he is excellent. Seller recommend, delivery days five. Product and store recommend
Norms. Take it safely.
Fast delivery, condom as a gift.
Excellent lubrication. As always came quickly
We order 3 times, everything is cool. 10 days delivery
OK.
Good, we take the second package. Did not cause any negative reactions, irritation, discomfort
I order for the third time, everything is fine!) delivery a week in Russia. I received it in the department in the nearest supermage.
I order the second time, the thing is cool. He also received a gift as a gift.
The parcel reached, everything is fine, on the account of quality is not yet mlgu or write anything
From the sale 11.11 went out for 450R Delivery 7 days to the cash register of the nearest five. Packing durable Anonymous No inscriptions on the package In the box. Inside gift in the form of a despicable The cool consistency itself is dense and straight. to check for allergies, I first applied it on my hand to little.
Class!
Very fast delivery to Moscow, Courier.
Arrived in 5 days. Inside, even the gift was small. Very nice. Seller bow
Came quickly + free contempt