SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice material, size is good and like description. Fast delivery, because of combined shipment.
Delivered quickly, smooth comfortable, you can buy more size, recommend
Need to do longer than 30 cm!!!
Normal boom! High-quality polishing, heavy. The store sent quickly, thanks to him. Native mail as always-from arrival in the country to the post office for a month!
Came quickly, ahead of schedule. Quality is good, smooth, no burrs. Took 6 and 8mm. I didn't even feel 6mm, 8mm went without problems, the main thing is lubrication. Processed by boiling and alcohol. Used for the first time, did not understand much pleasure. But the erection was powerful!)))
The quality is excellent, delivery a couple of weeks to Krasnodar, the size is consistent.
The product is fully as described. But for me big size. Need less. Received a week later.
Excellent quality
Thought it would be thicker ( And so all the rules
Corresponds to the description
It's been a month. In a regular dense package, in a combined parcel. Description corresponds. The metal is very weak magnetic. Processing is good. Manufacturer, store and AliExpress many thanks.
very very long delivery
Corresponds to the description. Packing is normal thin package. Shipping fast.
Excellent dealers. I bought 6, 8 and 9mm. Fast, delivery. It's only a week and a half. Don't forget to treat them with honey alcohol before use.
Thank you, serious store!
Before Moscow in 3 weeks, the quality at altitude, took thicker, Jo used this 9mm-high, I want to try thicker. With the store did not communicate, sent almost immediately after payment and podtuplivayuveriya.
They were very kind and polite. Thank you for the product, which arrived very quickly. I think it's a very trustworthy shop.