SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's long, but it would have been better if the hair was more abundant.
T like
Top
Very good product built with good material, nothing to do with similar products very cheap. Excellent performance with body height of 170 cm, with the heel 12 is further sexy. Shipping to Italy hyper fast.
Good tail, bright, really long, more suitable for people above 170 cm Of course, this is not a straight fox tail for you, but for such a price the most it
Plug is a fantastic size, tail oddly thinner than I thought but super soft.
Just a little Skinny on the Length of the Tail, but great Smooth Texture to the Fur.. Thicker Fur would Be Nice Up Grade ,,,,
Items come in package
It turned out not as fluffy as in the picture
I recommend
10/10
Nice tail. Very long. The quality is very good.
many thanks
great, thanks
...
Very different from what in the photo, much less fluffy, slightly climbing. The Cork itself is excellent without complaints. The tail is not removable. In general, for their money is not a bad toy, but the fact that the store strongly decorates the goods-undisputed. If the seller posted a real photo, it would be much more honest with the buyers.
Much thinner than the picture
thanks
Exelent service very fast shipping
Hair less thick than I imagined but still of good quality, is worth its price. Delivery problem quickly solved after communication with the store. (Too bad we can not load a photo only of the fur)
Nice but the shorter version is nicer and fuller in coat. The plug feels great.
Thank you Amy
Ordered 30 Dec 21 Sent 30 Dec 21 Arrived 18 Jan 22 Cost: 784,97 rub. Definitely not as fluffy as in the picture. It razzacharyl. The store does not allow to attach pictures to the review. Apparently that's why. Long, it is. Really long. The tail is as if flat and wide on one side, not fluffy., sewn as if of two flat long pieces. I ordered an accelerated delivery. And at the end of the very order delayed. Arrived for a week later than usual delivery ordered on the same day. I do not recommend using accelerated delivery.
Très bien…
7 days before Voronezh. Corresponds to the description.
Not as lush as in the picture!
Much thinner than the photo
Все как в описании. На жену еще не примерял. Продавцу спасибо за оперативность
Not as fluffy as I thought
Great tail!
It's less leafy than in the pictures, but it's very good, it's very long
Try it is to adopt it, it is beautiful, very soft and thanks to the diameter of the plug (the wide) it holds well in place...
Came earlier than expected. Top quali
Not as fluffy as expected, which is very dissapointing :( I do love how long it is
Cool tail, does not fall asleep.
The fur is ripe and unpleasant
Came quickly enough, everything is super in quality, I recommend the store
Packing leaves much to be desired.
Lack of hair but frankly it's ok !!
The tail is so soft, it's a perfect length and I love it. Just wish it was a little fluffier like a real fox tail, otherwise perfect.
not nearly as fluffy or silky as in the picture
Very cool thing
Recomendable
Tail gun. It is a pity that the steel part is not untwisted, but glued.
nice
looks and feels like good quality, the plug isnt too big or too small
I did not expect such fast delivery. Pleasantly surprised.
beautiful
Oh. My. God. definitely reccomend. fluffy, beautifully long, soft fur and solid plug. pics will follow later but I already love it after just taking it out of the packaging. also, arrived super freaking fast!
the tail is not fluffy and large. length as described