SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good rolling and sharp spikes, I'm happy with this item.
seems to be as described
Nice, sharp
Arrive well packed, looks compliant Quality not amazing but for the price it's very good
Happy with it
The spikes are sharp and the quality is good. Not sure who uses this kind of thing as a sex toy lol, but as a tool for quickly poking little holes, it works like magic.
This little sucker hurts. Hurts sooo good :) Total recommend.
Super, sharp in moderation, but the color is playing, however, for that kind of money, norms
Great roller! Quality and very sharp!
wow
Nice sharp. Feel fine
Fully compliant to the description and expectation.
Cool thing.!!
Fast delivery. all the best.
The product is accurate however it did take very long. I forgot about it twice. After many months it finally came. I did reached out to store and seller said the shipping delay was due to the carrier having trouble to deliver anything because of Covid.
It came two weeks before Minsk! Very fast! Thank you store. Goods for your money! Spikes of medium sharp, if so can be said and for the first experience what you need!
Spikes are pretty sharp! However, everything depends on the force applied... At me this crappy with a wheel successfully slipped out when trying to stick back into tight packaging and normally stuck into a soft mouse. You give me the Maso! X))
super
It's not well finished, but for what it costs you can't ask for much either
Like in the picture. Looks quality
ça va pour le prix
EXCELLENT!!!
All OK.
Delivered quickly. Everything corresponds to the description. Quality is satisfied. Needles are sharp.
ottimo
everything as it was supposed. :)
Built to be very sturdy, spikes are sharp enough to do its job but not sharp enough to make you bleed. It’s perfect
The accuracy of the Assembly is not very, but it will live
Excellent Toy, sharp! Makes Nice))
Excellent broadcast very sharp
Normal thing .. Sharp, what you need. Recommend.
Actually very sharp. Can provide amazing sensations. Overal i like it a lot!
fast shipping to california, so perfect thank you
Thank you to the store, fast delivery!! cool!
Excellent, sharp, good quality
Pleasant to all pastimes)))
Luftit wheel a little more than I would like, but this can be pulled up. Metal is not bad, hisses are sharp. One Hiss was uncritical. Some shippers are shorter than the rest-for games it is not noticeable, when marking on materials can be missed. ;) Fast delivery, its money costs
Good stuff. Needles sharp)
nickel
Fast shipping. Just like in the picture.
Needles are sharp. Corresponds to the description. To Moscow it was 3 weeks, did not communicate with the store.
Good product
Metallic, sharp. Made qualitatively.
Quite sharp teeth, unlike most such pieces can really hurt. Very satisfied with the purchase.
Needles are sharp enough. High
Very good
Excellent. The peaks are really sharp. Pain insured
Its money costs
not really sharp
It came quickly, the needles are moderately sharp, everything is fine!