SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfecto
Good product, great store
Hello, I paid my order, but did not receive when he will come to me ???
very slow shipping
Fast shipping. Quality at a very high level. Pleasant material, everything is smooth, smooth, no worse than top manufacturers. Recommend.
Beads made of quality material, there is no smell, came very quickly. The track was blinded. Feel-class! The color is black. Sent quickly, did not communicate with the store.
Ever thought than the size is enough
All very well, package will take time to arrive. Description of the item as stated by the store. If I recommend I like it very much, just as I imagine
flexible, no strange smell, and packaged well. i wish i could have picked the color but i am very happy with it overall. the hearts add some extra cuteness, too.
Very smooth and pleasant (there was experience of using plastic beads, there were serrated edges)
Snelle levering in de gewenste kleur!
Same, I ordered it in purple, I loved it, thank you very much
Good shape but wife is harsh
Smells absorb very much. Delivery fast
thanks
its a cute toy, not too big. arrived in about a month which was great. discreet packaging.
Not otrzymałam package. Zamówiłam in October and shipment still not dotarła.
The store replied that the packaging will be reliable and keep privacy, but it just came in a gray bag and everything is clear enough that inside.
I have not received the product until now
Received as per timeline. Prompt & Honest shipper. Material quality OK. Sealed & secrets packaging. Happy transection. Reliable store. Thanks
The product never came
Мягкий, гнется хорошо. Из недостатков - впитывает немного запахи, если вы понимаете о чем я.
Ordered purple, came Black (
I got black, simple toy. Package will say “sex toy” or “vibrator”.
Packing is minimum. Thin plastic bag. Everything goes wrong. When you receive at the Post Office, prepare for giggle and oblique looks. Delivery. I chose specially paid to quickly please my wife. But. Upon arrival at the sorting center, the toy began to use for its intended purpose. She went into the sorting center and went out. And so many times. :)
Very good product according to the description .. Ordered on November 15 and received on December 7 for France .. very discreet packaging .. Very soft and silky material... Seller and product to recommend without problem
small
Everything is super, everything came safe and sound.
Came Blue. Very pleasant and moderately soft, not rigid, the material is silicone. Packed bad!!! Just in the package, it is easy to forgive, it is immediately clear what is inside.
Fits nicely. Ghe material is very smooth and soft.
All norms. Fast.
good
Took about 2months to come, but came as described! I’m satisfied with it.
i did not get this item .. not fair u took money and not deliever
Seller replied fast. Got item in secret packaging perfect condition. No weird smell. Really fun toy
Fast shipping. Everything is fine. Thank you.
I arrive super fast and in very good condition, the quality looks good.
Very nice exelent texture product
The goods did not come, but the money was returned
Very fast delivery. Pleasant toy material. The color was not important, the store put purple. The length from the first to the last heart is 14 cm. The only I asked on the package not to specify the contents, but on the package it was written-anal plag sex toy.
Everything has come)
Buono
Ok
The goods came in a month! Very interesting thing, in the case has not yet tried, but I think it will be interesting! To the touch is very pleasant without a tail is 15 cm.
Order recieved in a very good order. Many thanks for your fast service. Willem
The goods arrived very quickly. The quality is excellent for such a price. Piece cool
It's so cool, my boyfriend loved it.
very high quality. soft but firm
Cool, pleasant to the touch. No seams.
Have not used it yet but was packed discreetly and in a separate package.