SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Identical to the publications
It's a great product. The wife really liked it. The spreader works perfectly. Only ten days to deliver to New Zealand. Perfect! Credit to the store and shipping.
omg this toy is so awesome very 0rgasmic, i love product store, good choice!
Unfortunately the product came damaged. Unusable.
All OK
Great like in the pictures.
Excellent product. My girlfriend loves it. Soft to the touch. High quality.
Very long delivery
Article arrived very quickly. Perfect description. The item is of good quality. I recommend it. Perfect with a good lubricant. Thank you for the nice article.
very good quality, came in 3 weeks, good package
Nice to play with solo, it gives a nice and exciting thikle. I do expect this toy to be quite enjoyable used as a strap-on too (if you have someone around wanting to wear and use a strap-on).
Beautiful of good material and arrived rapidissimo
Great product, exactly as pictured, asked was excellent
Stretches delicious on
Goodyear
Adapt: little by little.
There is not enough privacy, the goods are parted easily enough
.
Very accurate and amazing grade products.
Very nice :) She loves it :)
Too cool I regret not buying the size M
Great store emvio super fast.
The top has as aesthetic details outside of it arrived in 2 weeks. Pretty soft
this is f-ing amazing, super well made AND THE SUCTIOKCUP WORKS
The surface of the rubber is glossy-it slips well. Sucker quality. The length and smooth transition size are comfortable. Spouse
It arrived quickly, well packaged, nothing to reference the content
All good
I love my new played, it dilates to perfection my anus, great
It looks very nice and soft
Perfect, fast delivery, soft and firm at once, 7, 5 cm anal expansion for me (man), it slips alone, guaranteed pleasure
Exsactly as pictured. very happy with the quality and fit of the product.
Huge! Madame and delight delivery a long time but the waiting was worth it☺️
it's really nice it hits right spot
looks good, dies not have any smells, haven't try it yet
Very fast shipping! Excellent quality! Not tough. Packed well, in an inflated sealed bag, which is very hard to forgive. Advise. Dimensions correspond to reality.
Bought the large, it definitely lives up to its name it's the size of my forearm
All correct exact order. It corresponds to the promised my happy wife. No box packaging is rubber bubbles.
Packing is normal, not easy. Once in the evening I jumped on it❤& Middot; The material is of pleasant quality. Does not vanish, soft but costs norosho on the suction cups. The last ring has not yet gone down, but there is nothing that Kaiv has caught. The other day I'll try it again and all the way to the end
It's very flexible is quite large to be the smallest size but it's OK
Everything is fine. For some reason I thought it should be bigger. wrote to the store. he answered quickly. everything matches. I realized that the size is the same. Thank you I give five stars.
Complies with description: color, size, effective suction cup and delicious tentacles
Excellent tentacles, take it. Suitable for both women and men, the form is cool. Definitely for a change, take, the high is provided.
Everything is fine. I really liked it. There were no problems.
It's a very big dildo, I haven't used it but it feels quality and it's wonito, plus it's totally worth the price. I leave Photo pq no one dares, and your suction cup if it sticks firmly, just q I feel that from dirty very fast tons you have to wash it very often or use a condom
Everything is in accordance with the description
Fast shipping. Very well packed. Discreet package. Exact description. Now to prove it.
Bueno
It looks really good. Just need to prove it.
Delivered super fast!
No, it's not, it's back.