SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's so satisfying.
Amazing
goodjob
Arrived before the estimated time and with excellent quality
Good fit and quality at a reasonable price.
Very pretty products like in the picture, unfortunately I received only two out of the 3 damage
Arrive very quickly perfect as described
Good quality of material, nice color
Nice
Conforms to the magnificent image
accurate
I got the product & am happy about it.
According to description ok.
After fazing the squads, she did not even, they did it and delivered them to Shvidko.
Size a little big it's very pretty
Beautiful, comfortable panties. For purchase recommended. The store Thank you.
Power hezké. Rychlé doručení for České Republiky for 17 dnů. Děkuji.
Very nice strings
Products conform to the description.
Panties class!!! I order not the first time
Good quality.
Everything as described to my wife was Enchanted
The lace is really good but it lives mark after you wear it
never came the black
Good quality for the price
Super panties!
I ordered three panties. Two black and one green. I have no black green. It was the green ones that were needed. On the etiquette glued quantity 2 pcs. And sent) do not recommend the store. Dialogue removes, does not respond, return partial does not) on the EB Ali... ..
beautiful and comfort to wear ... size is a little bigger than expected.
For its price is not bad, on about 105 back to back. But all three colors are different in size, very strange
very good fit
Thank you to the store, quality goods as in the photo, I liked it very much.
okay
Ordered the size M and drowned in them, the volume of my hips 91... you need to order s
Very beautiful and very comfortable and very sexy very nice texture
Missing arrival order. But, following an excellent order the store, I received the missing piece and another briefs as a gift by making another order. I recommend the product and the seller. 5⭐Earned.
מדוייק. satisfied מאד
Very good
Size s justita but normal me rncanta
מושלםםם!!
Small
Excellent goods
so comfy and cute
super
Thx
All perfect as described very soft and comfortable size corresponds and shipping very fast. Fully recommended
Nice, comfortable.
My size is SM, I ordered L. Sat perfectly
Excellent!!!
Well sin xche somewhat small as size but excellent quality x price
Parcel arrive before the indicated date that was in August frankly perfect nothing to say