SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produsul Arat foarte mic, Dar Odat "Introdus", nu va stoarce partea RMAS pleated de partea de Jos a penisului, ceea ce nu va provoca probleme. Recomand
Well accepted, according to the description. Tiada problem
Lost in transit => full refund.
Cool thing, it stretches well, vibrates. Looks like in the picture. But very long delivery, ordered for her husband, while the goods went to divorce.
Same as the photo
Very fast delivery
Good thing, I recommend.
W
מוכר טוב
Excellent.
The goods for 2,5 month and was not delivered
Not dotarła shipment to Poland
hh
The goods have not received
Everything is wonderful. Seller recommend. Everything corresponds to the description.
I did not check but it went on for a long time
работает. пришло с батарейками.
no llego
Not yet understood
شكرا للبائع
this is a shit. I did not receive anything
Bien
According to discription.
The store is sociable, answered all the questions of interest, though the goods did not come, maybe problems with mail and it returned money, send next time with tracking track code
The goods never came!
Me wine roto
Don't send products
The goods did not come disgusting store do not advise
ok
Demoro demaciado en llegar a destino
Very soft and cool toy!
i never received my product
Upon expiry of the delivery time the parcel is not I came. Communication with the store is happy, the money was returned.
Goods defective, torn Holder Vibrator.
bed
Ótimo produto. Chegou muito rápido
Llegó un poco después de la fecha indicada, llego en buenas condiciones y el vendedor/vendedora fue atento/atenta
заказываю второй раз, наконец-то пришло,работает,в деле не проверял
Aunque no me saliese la información de la localización, el envío se ha adelantado. Tardó en venir un mes y poco. El paquete es discreto y pequeño, cabe en el buzón.
The package has arrived, everything is fine. The product is of good quality. Greeting
Дешовый товар естественно качество не очем!Вибрация слабенькая на воблер само то буду щуку ловить!
NEVER RECEIVED.
I can't open a dispute, I ordered it 3 months ago and neither the store has contacted me
Waited 81 days, so the parcel and did not receive
I never received product and store compredio what happened. Pretty fluid communication.
For a very long time
Silicone is very soft, the vibration is weak in my opinion, the parcel was 42 days before the Rostov region Without tracking, sent very quickly and to the threshold by courier without Palev and advertising, store recommend
ok
Thin, flimsy vibro ring
Item not arrived but kindly store