SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
товар пришел довольно быстро, продавец молодец, упаковал на ура, можно было в футбол играть, очень качественно упаковал. уплотнительное кольцо мягкое и приятное на ощупь. товаром доволен.
I did not get my purchase in the mail do not buy!!!!! they won't give my money back either do not buy !!!!!
Thank you. Item received as in description. With this item I recommend to order rubber rings kit with different openings. It will help you to find optimal opening for better suction. All parts working well, providing good suction force.
this never arrived but I was refunded
package arrived so fast this time. The store even put a German user manual in the package.
good quality I recommand
cool
well, packed with non-printed carton box and outside plastic bag, i like this kind of package. The pump i tried once, not bad! I will give this store 5 stars
easy to use, good quality for this price
useful
The product didn't arrive but the store was honest and gave me a refund.
The product didn't arrive, but I got my money back.
The order didn't arrive.
Good sell , fast delivery
pas male
Product as described good store.
very good for this price
All right, 5 stars...
It's all right. 5 stars.
Everything came the whole
after using it, it is larger
very good for this price, it is bigger than usual
looks amazing, haven't used yet. Comes with instructions and lubricant. It arrived in 2 weeks. I recommend it.
moyen
Thank you very much
Good product, with Russian User Manual
first the store told me that package is already delivered to the post office, and when i checked there is nothing and the seller told me after 3 months the package disappeared after shipping
The goods did not reach, the money was not returned
Very good. Arrived right.
Everything is ok, discrete package
good store
product well received and it is in good condition.
Excellent Product
Very good penis pump and still delivered quickly too.
Neutral
Corresponds to the description I am satisfied
Product came like ad specifications. In perfect condition and working well.
Ok
Incredibly fast delivery.
Very good!!!! For the price you can not do better. Fast shipping. Good store!
DECEPTION!!! write that the goods are delivered, and he did not come!!!
Delivery is very fast. Pump whole of plastic. Scary use.
Not super, but will go for the first time.
Delivery is fast. packed well. I liked the quality, nowhere does not miss anything, but there is a weak smell from the cuff.
Very exact description
Parfait
All very perfect,. Thank you very much
Very good product! Arrived very fast! Discreet and great quality! Recommended!
The service is good, the delivery was fast, but I did not really appreciate the product, there were air leaks in the pump.