SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping... The product is not as expected... low quality material so the price is overrated.
As described in the image, it is too flexible.
Reception faster than expected discreet, light creases do not disturb the slide, too flexible coils does not allow depth.
A little flexible but fits very well in depth.
It was really good. I recommend this item for ppl who want something exciting and new sex life.
A little more than expected, but still cool.
Alles gut
Very good
Item received in a package much too small, so deformed and impossible to make it its initial form. Also Impossible to introduce it entirely, it bends and curls! Also be careful with the contact of other sex toys because it melts!! I totally advise this product!
Too soft to be usable, and completely twisted after shipment.
Full henna. Plasticine hose...
Cool
Product arrives in a box much too small so it is completely deformed and material much too flexible for easy insertion
It's totally soft impossible to handle
All ok
OK
Product packaged in a packaging too small which has deteriorated. Several snags on the central part which weakens the object.
Is very small packed and therefore damaged
Casting quality is medium, with sins. Long.
Warped arrival. Called good product. Hopefully recovers the feel whatever.
broken in first use. one head fell off
Complies with the description
Funny toy especially transparent
Essaie concluant
Not good manufactured not second quality but third
Good material
Arrived later than specified. Lies but also to Inch
It came in a very small, very pressed package. It's deformed and I don't think it'll recover the shape of the photo on the web. I 've got it hanging like a salami but it's still the same.
Stay away from this product and this store! Seller should be using different photos for this advert! The product that you can expect to receive looks nothing like the pictures, the surface looks like a plastic bag that's been folded over and over, (I can't upload pictures) it's not smoothe and the toy is not straigh ! If you buy this product and receive the same product as i have received - The seller will tell you that it is completely normal, and refer to a sentence in the product description! I have opened a dispute to be able to find a solution! Stay away from this product and this seller! Really fast shipping, but that's not really important!
The silicone layer was all stuck together which deformed the dildo and shape of it.
Lousy Rabel. The Part is totally bent and knotted. I 've said first hung. Let's see if still what to save is, if the Part some Days to the Leash attaches
thanks, all is well
A little (too) twisted... And too flexible. But we get there...!! Pleasant Sensations
luv it with one end in and other hanging I get good vibrations when hanging end hits against something
Good annoniem packed
Indeed very soft, the material should be better
This dildo is tooooooo soft. You can't even stick it half way in since it's too flimsy. It's like a soft dick so you can't really use it. Need to change the material to not make it so soft.
as shown on website
It arrived very fast but damaged, I don’t recommend this item
Cool toy. I like it. Only she was wrinkled. Hope расправиться. The store is the best. Solved all problems with delivery. Package Anonymous
Good length but quality silicone horror. Melted when boiling
The product brought disappointment. Very soft and more than 15 centimeters it is not in the lead it folds in you. You do not need to buy!!!
Hanging down much.
Very soft. Maybe used as a harpoon tire.
Funny as a tail looks
Too flexible, too flexible, impossible to insert in full. Product not rigid enough.
Exactly as pictured
Bof bof. Folded in a very small box. Has not yet resumed its normal form. Material not so soft that it, rather sticky.
As many have written here already, comes in a box, and inside a toy in a bag, crumpled. Lying for almost a week and does not think to straighten out. Casting is not very good, not homogeneous, but it will not affect the use. Processed well, there are no protruding burrs. It came quickly. In use nice.
Product is ok but so soft that it is a bit difficult to insert it deeply without having it to turn on itself instead on penetrating straight.