SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for sending the boxes apart
Nice texture, vibrator works. Put a gift, a change, but it's nice. Have not tried in the case yet. Packed well, anonymous delivery. Thanks to the store.
smaller than expected, but good stuff ;)
Misleading photos
The store sent a vibration with only 1 mode speed instead of 10 modes speed. The on and off button does not work.
Super delivery in 19 days before people. As described
So-so... The size is small...
Very fast shipping!
Bueno
g
ottimo
In the photo it seemed to me less, still did not try in the case to the touch a little hard but normally, I recommend pradoac, I sent it quickly, I did not take
satisfied
Excellent Product, quality material very good,
It was stopped after the first trial time)) and so longer persuaded)) it came quickly, packed on OK, not transparent
Vibrator small desktop rubber hole is smaller or too perfect aye from vibrator pulled when well anti-slipping
Works OK. Slightly hard. Could be softer. But my wife, in general, liked it.
Wife in Love
Thank you
Too short
Good material , perfect
Works Super Girl Happy
Excellent Product, quality material very good, recommend.
boa!
Sensational, can buy worth guaranteed pleasure.
Good piece)
Arrived on time, the delay was here in Brazil, product description and very well made
Came all fast, packing good,
Very Satisfied
I'm very satisfied
Nice
Not very correct
Nice product, fits the description. Thank you
Arrived quick and just as described
The order came quickly, everything is removed, thank you to the store.
It has the good quality
Accurate description, looks QUALITY, have in tally the thickness of the ring with his sword!!
Looks great, good quality, excellent product, fast shipping, than earlier than I expected, thank you
Excellent material, arrived super fast, strong vibration with only one battery AAA
not what was expected
Perfecto
Muy bien
Came all fast, packing good,
Good
Not thick is thin, but the material is good.
Does not work vibration, with a new battery-does not work. Opened the dispute, as the defect in the goods and does not work in a promised way! The photo would not give anything, and the video would not add. The store did not believe!!!
Satisfied
Great material. Fast delivery.
Very Fast
Everything works. All vibration modes. Quality is excellent. We like