SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product equal to the description and images. Good quality.
Is just as it is shown in the product ad.
Very soft
Does not hold inside, bounces,
nice feel to it, just as described, fast delivery even over holiday season,
As described...
Too short "neck" for me, a little more would be good
arrival 10 (!) days after order - wow....
Irritates skin
I have not tried it yet, but it looks nice and pleasant to the touch...
Excellent thing, soft, pleasant to the touch.
товар испорчен, порван
хорошо упакован, по факту больше чем на фото кажется
В Украине на Новой почте посылку вскрыли а содержимое украли.
Excellent transaction
Top store!
There is not a large defect in the manufacture of not even casting on the lipist. The pole is sewn large in diameter. This is for very extended users.
fantastic
Good expander, elastic, quality is good. Recommend
A good thing, but it's weak from the point flies out
super fast
The goods are not foreign. The money was returned.
Product excellent. and super fast
Pas encore essayé
Delivered in 3 weeks, this plug is a little soft. On the other hand the edges are poorly sanded so it irritates the insertion, it is necessary to sand a little. In addition the suction cup is very wide so embarrassment when it is inside (it exerts a force that tends to bring out the plug) Delivered in 3 weeks, this plug is a little soft. On the other hand the edges are poorly sanded so it irritates the insertion, it is necessary to sand a little. In addition the suction cup is very wide so embarrassment when it is inside (it exerts a force that tends to bring out the plug)
Is a little too flexible to well stay put
Too huge do not know what to do with it now
I can't wait to send you a picture of it... blushing
Well received as in the description the store responds quickly despite 11 cm it's very small for me
Came very quickly. the quality of the goods is satisfied with the size of the corresponding. Keeps well. I was very worried about the big base and that it will stand out. But no, everything is fine, the cork is well drawn. but the stiffness of the slingshot would not stop adding
Pretty difficult to use this all by yourself. Does what it is supposed to do, size is spot on and the quality of the material and the overall finishing is pretty satisfactory.