SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick delivery, satisfied with the size and materials used. Great quality.
The product is very high quality no problems and defects came quickly even before the term of the store well advised to everyone who wants to purchase quality goods
It looks smaller in proportion to the sample images, although it meets the measurements
Хороший товар, все соответствует описанию. Продавец молодец, никаких не нужных надписей на посылке нет, товар упакован в картонную коробку, так что не болтается. Рекомендую продавца.
Description matches. For BDSM or lovers of bright sensations. Smooth silicone. The sucker does not hold well. Width from 4x5 to 4.5x5.
You can't leave a picture. Everything is fine, it came in a box, there are no signs on the box about what's inside Smells like rubber, I hope I'm weathered Elastic, in general Super
Revived nothing, got refund. Thanks
Pleasant mareriaal
Product in pink colour instead of black!!!
fast delivery, maybe litle short, but write after testing in evening with my new girl.
In fact, its length is 17 cm.
Order reached in 3 days
Arrived In 15 days in Italy. .. Pack anonymous beautifully packaged, very satisfied. Thank you
Excelente juguete. Textura increíble. No guarda olotes
Phaloimeter received by delivery, all whole, packaging is not even crumpled compared to what goods are received in P/O at the place of residence. The toy is very good quality, soft and very elastic, smooth, elastic as a real member. The sucker is the most powerful. Product is tantamount to recommend and store, for delivery 5 out of 5
The colors are a little different.
Delivery a couple of days, super fast. The product is medium solid, there is a small smell of rubber is not very pleasant
Somehow wet inside the package. With the rest of them there was no such thing...
28 days passed from payment to receipt. Got it on the new mail. According to the box, it was impossible to understand what was inside. Inscription on the overhead sex toy. The wife liked the product, said that it is much more pleasant than solid analogs. Flexible, elastic, with very pleasant in Operation ribs, bends taking the desired shape, remaining elastic. I strongly recommend using it with water-based lubrication. Satisfactorily fixed on smooth surfaces (tile, mirror, bathroom) with suction cup. In general, we recommend to everyone who likes to diversify their intimate life. From his wife: -"Girls, he's cool!"
Fantastic! Just as pictured and very fast delivery. Good size. Nice large base. Very happy.
Good quality) all as expected)
Good
thanks for everything
Delivered days before the date specified by the store. Very fast delivery. For putting some detail that I don't like was that it comes in a bag without a decorative box. It comes nicely packed in a carton and inside the bag with the item. It's super good.
VERY very fast delivery.
I expected something bigger.
Is working
In Java, he is even steeper
Arrived fast, packaged in a box. Medium stiffness. Base has pretty good suction. Ribs and shape in general are ok, but product slightly smells like resin. Also paint application is bad, it would be better without second color at all at this rate. Lower stars for smell. I've seen enough cheaper products without any smell.
пришло быстро. соответствует описанию.
Large than expected, firm construction. Good value!
Этот изгиб очень приятный, материал хорошего качества,никакого запаха, отлично фиксируется на вашу поверхность.
Пришёл 6 дней спасибо
ótimo produto
хорошо, быстро быстро
Товар был упакован в фирменную коробку с пломбой на крышке, дополнительно помещен в запаянный пакет. Качественное литье, никаких заусенций нет. Очень гладкий. Юлагодаря коробке трудно определить содержимое упаковки. НО. В кабинете ИМЛ значилось содержимое - RUBBER ROD.
Всё супер! Приехал быстро, курьером до квартиры. Спасибо.
Мягкий, приятный на ощупь, почти без запаха
The product is not stuck with anything
thank you
Toy cool does not smell and very soft. I do not know how to treat the lubricant and then how it was from us of such material with time deformed under lubricant exposure. We're watching this one. Recommend!!!
FAAK yeh! All good thank you.
Very large and tremendous impetus. Partner seems to be okay at first and the four key
Well for all beginners)))
Super!
ok
Everything is fine, sent in a box, does not fail. But it turned out to be small (
Super sa chatte adore
He is unrealistically cool! take it will not regret
Item as described