SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. The item came in a box and the description is discreet. I absolutely recommend.
Good quality, good flexibility. Not very wide or large but compliant description. Must be nice. Free discrete and fast.
Very small
A cool thing is real, I thought for a long time whether to buy it or not, as a result, I did not regret it. Good material, cool design, the feeling is generally unusually interesting. Recommend
Medium stiffness and flexibility, less soft. As in the photo.
as described
It's exactly like in the long photo if it's a small thing, but the width is great, it arrived a week and a half earlier than expected.
Great product
Cool toy, thought more size. The parcel came to find out what's inside.
A cool toy, moderately tough, is great for both vaginal and anal games. Without smell, the total quality is just super. Recommend. Delivery to Kharkov 2 weeks. Packed very well and anonymous
There is no smell, good material. all as in the description.
Cool BlackBerry! But not for beginners, it is better to take a smooth Cork. The quality of the material is awesome, moderately soft. Recommend
Delivery is fast enough, the sucker does not sit down at all, unfortunately, so 4 stars
Received the item . Package was in good condition. It was not broken. It is ok. Thanks for the package.
Very wide at the base
No chemical smell. Very Satisfied.
In the photo, the size is more than in reality.
The order came very quickly, was packed in a box and a branded vacuum package. It's perfect, there are no closets.
The package is as described. The shipment was pretty fast, the package arrived perfectly packed and very discreetly, the packaging did not say at any time what it contained and I must admit that the size is larger of what I expected. Highly recommended store.
The goods have not arrived.
Looks cool, quality. I haven't tried it yet.
Fast shipping, packed well and toys look to be excellent quality!
It came quickly. Excellent thing without smell. Very soft to the touch.
was as expected, discrete packaging fast shipping. will buy from store again.
Its nice
спасибо большое. товар быстро пришёл. Продавца рекомендую.
The order reached in 2 weeks. One parcel 3 names. All in one box. Inside all in branded bags. Got it at the post office.
I absolutely love it! It feels very nice and it doesn't have an unpleasant smell, the texture is smooth and comfortable! The sound is very erotic while using it. I highly recommend it. It was packaged very discreetly! It arrived in a carton box and It was 100% undamaged!
Soft, beautiful, positive emotions
Super quality
orderd 28th of March received 18th of April. I'm very happy with my order. it doesn't smell and it feels great. super soft I wish it was a little thicker at the top. but that's personal taste. thank you for the super fast shipping and delivery.
6 Pas essaye
It's interesting. Also for those who know. The store was happy, sent everything quickly. Everything came through despite the coronavirus.
Super quality! The sizes are accurate, there are no smells, I liked everything! Shipping and sending fast!
Good!
Thank you very much to the store. Packing at 100%, nothing will notice that in the box.
great
Goodyear
Great Toy
Haven't received anything yet.
Shipping in carton
Very nice and quality material .. There's almost no smell. Very quickly came to Moscow. Packaging at height .. box brand IATA package. It is a pity that only such a size) I would like more)
As a toy is good as for application is not very.
I got this one more to feel up the order and not for some specific use as a toy. However has an interesting form and the material feels interesting to the touch as well. It's flexible and can bend quite well without tearing.
Everything is fine!
Small but good.
The thing is awesome for anal, every grape is felt, incomparable, the only minus a weak sucker
Nice, very original design.
good product, will definitely buy again :)