SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent dildo, its progressive shape helps dilation and provides a lot of fun!!! Unfortunately, the dimensions are much smaller than those announced!
There is nothing to say yet, since the product has not been used. Arrived very quickly. Looks solid and secure. If you know what I mean.))
Very fast shipping! Packed in box and dark package. Nothing goes wrong.
Si gracias pero pensé que iba a estar un poco más grande ... está más qui Chi de lo que se ve en la foto ., que ustedes ponen ... pero pues ya ni modo Todo bien. Gracias.
All is super)
офигенная вещь для разнообразия интимной жизни)
Speed on delivery. Good product. Good salesman. Discretion on delivery with carton box.
Super quick shipping! Items arrived in great condition and look like they will be a ton of fun!
Good, medium size, not very thick, for a beginner will go. The coolest thing is delivery. Three days and already in place! Super, always like this
Everything is fine, everything corresponds to the description, I recommend, thank you to the store!
Cool phallus. Powerful, flexible. Size is good.
I imagined bigger...but it’s actually really nice nice!
el tamaño es ideal y es justo lo que se describe , muy satisfecho
Товар получил очень быстрая доставка . Транспортная компания доставила товар до дома спасибочки . После как уехал курьер обнаружил надрез на упаковке всем на заметку проверьте целостность упаковки при получения товара.
OK
все.супер.качество.отличное.доставка.быстрая.
good
Item well received THANKS!
Very fast delivery, the item conforms to the description, very quality and pleasant to the touch, no smell. Delivery of IMO by courier in hand. Well packed box branded in black polyethylene. The toy itself is sealed in a brand package. In the application about the fall pleasant experienced immediately after the departure of the courier... I didn't wait for the evening, I really wanted to try it. Very sexy and exciting, fantasies heated with excitation. In general, everything is cool, for himself made conclusions that the Sizer needs more, I will order from this store, as he has very quality toys. All the sex.
Excellent Toy, the size is necessary, although you can and more, smooth and pleasant to the touch, flexible)
slow because of covid-19
I arrive in 3 weeks, although the size seems less than the description.
The description is fully consistent. The parcel was delivered in a few days by IML service. The toy is packed in a brand box, and the top is wrapped in a black opaque bag. The toy is excellent, original shape and sensation when introduced.
A little small
Holly S***, this is the best toy in the world! I did use many, but nothing matches this. The side edge near top hits the sweet spot perfectly!
Less than expected. But good
Came in a box, not crumpled, the quality is good
The goods did not come, the money was returned
Quickly came up almost all,,,,,,,,,,,,,,
The product is according to the specifications on the site, the size is what I spected. Good product
Less than expected
real good thing! ))
As described. Large and sturdy but also soft and flexible which is good. Arrived in a box with customs description "rubber rod" on the front which is not very discreet.
The goods did not come, opened a dispute-returned the money.
All as described in the box, odorless + 5
Funny thing, quickly reached and interesting form. Everything is very well packed and safe. Thank you!
Good quality.
Much smaller than I expected but it exactly matches the dimensions in the pictures so that's my fault. Good quality material, no smell. Just disappointed with how small it is.
OK!
Good product! Order arrived in less than two weeks. Item is a bit smaller than expected, but I think that's a good thing. Overall a great product!