SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, a wonderful store. All well packed
It came not to the vvdoda point, but to the Post Office. Packed in a box, and do not know what's inside. + 5 stars for privacy!
Not for beginners, and so the goods are super. And the sucker does not hold at all.
Good one. Came in a box.
Thanks! I received the product, the product is excellent, but the suction cup is not very reliable!
passt
Very good Seller recommend
Correct quality, easy to clean toy. Bigger than I imagined, not for beginners.
No suction at all.
The sucker doesn't work.
Pretty big. Not yet tested, but in general the girl excited
All good. Thanks.
Very fast delivery of this big anal dildo. Looks like a good product. Still looking for storage bags for these products. It's big! Meant for expirienced users.
Very good use option Seller recommend.
High
Arrived quickly, packed perfectly, the product as in the store's description I recommend
Very soft and comfortable. Fast shipping and delivery. Thanks.
Nice plow. Perfectly packed, in a branded box and a bag. Balls are normal. Harsh. Recommend.
delicious
Recommend! The product fully corresponds to the description. Delivered quickly. I recommend the goods and the store!
Thank you for the exactly described product. Thank you for that. Sent on time. Although I did not buy Sibe all the way to write that it is very large. I'm not getting his friend's path. I'm afraid that it will not happen. I don't think he's for people. Well, if anyone really needs a current size, you can buy. To the touch is soft.
fast shipping. little bit smaller <2mm. recommended store
Size comfortable
Lovely toy, packed in original box and a black film, confidentiality) Try-complementing
Good quality product
It is offered, I thought it was bigest But right size, tried it and missing that between the last ball
Real quick, fast and accurate delivery
arrived in 2 days wooow. Did not need to deal with anyone or anything but everything seems to be exactly as described.
very good sensation
Only complaint is the suction cup has very weak suction. Otherwise great product.
A great thing. Is not used. But very interesting
Fast delivery, and as described. This thing is faaking huge!
the item corresponds to the description. Small error in size (2mm less in diameter for each ball) but the item is really very good and it gives very good sensations. I recommend the store and the product.
It came quickly. Packed in a box, nothing goes wrong. Big, not yet tried.
Great!!!
Super That du +++++
Cool thing, the size is that you need not much, not little. Took the parcel in the intersection, packed well in a box.
He's really great
...
This time the store slightly delayed the shipment of the goods, but the delivery was still fast (St. Petersburg, Russia). The product came in a branded cardboard box, without defects in production or storage. The real dimensions are slightly different from those stated in the description: min. Diameter 49mm, Max. Diameter 59mm, slave. Length 19 cm. The sucker is of medium power, but we have enough. Before we already bought this model (in purple) and we liked it both with vaginal stimulation and anal. However, they decided to repeat the purchase, because they learned from experience that the products of wine-red color exceed the consumer qualities of all others. Of course not much, but noticeable. And the purchase is not disappointed-the wonderful sensations at the entrance to the vagina or anus, so in the very depth. We recommend these balls and, of course, the seller, we are in this store regular buyers.
On the product itself there are no questions. But when I asked for cancellation half an hour after the order, the store did not cancel, but asked what the reason and did not wait for the answer to the order almost immediately. Unpleasant. Delivery is very fast, everything is neatly packed in a rectangular box.
The best! Perfect size, as advised. Great quality.
Very satisfied, the texture and size as planned and fast delivery!
Super fast shipping. The courier brought it to the door.
UUUU
Very fast delivery.
Super fine
The goods did not come.
Good price quality ratio. Arrived quickly. Heavy, sturdy material.
Smooth and perfect in use.