SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice, she's a big one! definitely not for the feint hearted.
Cork fire, the quality is good. Recommend 100%
Packing is carton box and original package. The size matches. "hardness" and sucker is excellent.
I came to Minsk very quickly, but unfortunately he is very huge, even trying to make no sense, I will have to look for an experienced girl to make her a gift
Much more than I expected, excellent very discreet and good presentation, I recommend to supplier 100%
Tolles Spielzeug, ähnlich einer sehr dicken Gurke. Bin sehr zufrieden
good store
Nice toy, quality and size is good. Not for beginners ;) it feels very good, especially when you twist it inside. I’d recommend to add it in your collection.
Not a punctual store, very bad service, did not send the goods, I had to wait and be surprised what to do in this case, issued a refusal, the money was returned returned returned
Very good
The order color does not match.
Super store! Super stuff! I tried it right away, I feel paradise! Recommend
Very good
Pas encore essayé
Product received after 3 weeks. Well packed in a cardboard box with the description "Craft Toy" ;) very happy with the service. The product size is the one described on the page. Pretty big but with a little exercise comes in good. Very good Material. FAAK quality! Highly recommended!
The order cost 500R and it was sent, a week later, it was returned back for some reason, and when they got the money back, I was gonna order it again, seeing the price tag 2500r instead of 500R. Thank you, now all the desire is lost to buy this product.
it is a very nice plug. the suction cup is one of the strongest I have ever seen!
Good!!!
Delivery 14 days, received in pochtomat, which is very convenient without queues and cunning views. Packed in a dense box. The product corresponds to the declared size, elastic and soft. The suction cup is very powerful in diameter of 8.5 cm, you can shoot glasses. for use, you need a lot of experience in fisting, while it's a cool souvenir!
Item compliant. Great to try. Nice material. Entrance 3cm middle 6.5 cm then 4.5 cm and end to 2 cm on length 15 cm would be the must.
It's huge!
all good
Toy fajowa, consistent with the description and photo in notice
Ok.