SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great article
Great, a lot of power
The order came in the wrong color and faulty. The store returned the money.
To make a strong vibratsiya, not an old one, I will describe vidpovidav
Good item
just what I as looking for. great battery life.
no problem
Very small.
OK.
haven't arrived at all which is weird, because other order was fine. at least store gave back money
Because of the "spirals" is not very convenient to clean the toy. In the rest, everything is fine.
Happy Wife = Happy Life - Thanks
very accurate!!
Everything is fine
Powerful vibration, great quality!
very nice a little smaller than i expected but great small unit
good
Все отлично , немного шумный
все хорошо, все работает
Gun, race!!!
Delivered before the expected date so great. Soft product very well.
Товар полностью соответствует описанию, доставка в срок, упаковка хорошая. Вибрация мощная, заряжается быстро.
좋아하내요.
It's OK, thanks.
Very good, I recommend)
Did not receive
Vibration is tender, the quality is good, in a branded box. Recommend 100%
Thank you
Excellent!
je n'ai jamais reçu mon colis
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My woman comes in only after several orgasm from normal sex pre-abundant lubricating lubricant. He says that only from one vibration does not run out of it, you need to push him in there with your hand. It will sometimes go off, the rib is badly washed.
Very good but too big
product is not recieved. had to open and drag through the dispute. store went out of stock and didn't consider to offer any better OR equal substitute which would be good enough.
товар классный , как и всё у этого продавца ! до Минска 32 дня . продавцу и товару пять звёзд ! рекомендую к покупке !
Does not smell, quality rubber) recharges quickly. Came to the RB in 3 weeks
The toy went long. Packed on all 100, in a box as well as broken, complete with a charger and a pouch for storage. I'm happy with the purchase.
It never came to me
According to the description
Okey
Sending not to the specified address, but to the post office, it came to me at the other end of the city. Please check with store
Very fast delivery. It's very cool. Charging is. Turns on and off long Press. There is a button for switching modes L. Very loud buzzing. But it's not so scary
It came pretty quickly. Vibrations are strong, of course noisy, but you can live. How much does the charge hold yet did not check, but I hope for a few hours will grab
Good materials, I like shape very much, vibration is not bad, if it is OK I recommend
Exactly the same as in the photo (bright, soft), the size is good, powerful, different speeds, packed very well (cover, charging, box), it's a pity that I
Delivered very quickly, about 3 days. The quality is good, for some reason I imagined that they were more)))
The order came very quickly.
Excellent thing, quality, like everything from faak. Shipping ultrafast
Super
You can take the vibro strong