SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
The goods are quiet, a little not finalized the top. Make sure not to get moisture inside
Everything works.
The bullet is big, but she liked it, did not impress. In principle, norms) you can play) takes a pulse at 6 meters, which is not bad. Vibration norms, not super powerful but not weak at all.
The product does not work
The product arrived sooner than expected. But after d a couple of uses it started to work badly and finally it doesn't work, even if you want to change the batteries. Overall I loved it, it sounded too much but excellent functioning. It's a shame q doesn't work anymore.
.
Batteries included. Works. The goods as in the description
All norms .. But the shipping is long
Not working
Fire!!!
Order received before the date. Thank you to the store
Very sottisfatta
pretty good
Everything is fine, vibrates normul, not much but not weak, the girl liked
The. order arrived within defined and well packed
The box was slightly crumpled, but the goods were not damaged. Came quickly, the batteries were already inserted. 20 speeds as stated. The console is quality, working. The vibrator itself does not heat up, not loud, good quality. No Coke, no leads. In action, amazing, I advise.
Fast delivery, excellent quality
Good product meets your requirements good store and order ahead of schedule
It's been a long time!
Не пришёл товар
Arrived in one moth. well packaging. Highly satisfied about the item. Seller highly recommended. thank you store.ලංකාවෙ කෙල්ලෝ ගන්නවා නම් ගන්න හොද අයිටම් එකක්.. පැකේජ් එක එහෙම හොදයි. Plastic item කියලා කවරෙ ගහලා එන්නෙ බය වෙන්න දෙයක් නෑ.. බැටරිත් එක්ක ආවෙ මට.තාම ඇතුලට දාලා බැලුවෙ නෑ
Excelente
Cool product such as the description
Delivery is fast, corresponds to the description.
The order went 3 months, the delivery date was carried several times in a couple of days, before the date was assigned, the order did not come, the money still did not return
Good, until I tried it, I came immediately with batteries. Only went very long.
good quality product , fast shipping
товаром довольны, доставка быстрая, батарейки были в комплекте, продавца рекомендую
It came quickly. Water-proof
Vibration is strong, not loud, only the remote is slightly scratched. Came in a box, on the package is not written that inside, the egg is soft
The goods did not reach the store did not return the money
Looks good, will test it soon.
The seam is not even but not critical, the vibration is strong, the Keychain works at a distance well
No llego el producto
They waited a month and a half, but this is Russia's post office in. The product is excellent all works and functions performs, there are 20 speeds more precisely varieties of the same, batteries that in it go better to change the heat and braid with them. The goods are satisfied, I recommend the store
.
excelente
норм..шумноват
It's not a great product, I wouldn't buy it again.
Довольно неплохой, но шумный.
Remote with a little different coating, not as in the photo.
packin was excellent. on time de livery
Everything is fine, it corresponds to the description. It's been a long time. Recommend.
Norms plastic is weak but vibrates well
did not even come. it is a scam
.
It came with batteries, pratzew, Thrones noise.
Works well.
Has a good vibration and the material is soft. Is for an offer :)