SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best lubricant there!
Delivery is slightly more than indicated. The gel is normal. There is no analgesic.
All norms
Excellent lubrication, we are satisfied)
Awesome!
The description does not specify the volume. (155gr.) The goods quickly days for 8 through the point of issue in five. Well packed everything is whole and anonymous. The gel itself is very good, slippery and analgesic is present on sensations.
Goods as a gift! How good I can not say.
Lightning delivery, shelf life up to 2024 years, production end 2021. The Grease itself is the most it is for anal experiments, I do not know what they write about stickiness here. The only thing that comes out a little expensive is the volume of only 156 ml. But in general I recommend.
Lubrication corresponds to the description, excellent slip and analgesic. After receiving a couple of hours I tried on myself) the partner was doing me a fisting, I enjoyed it. Prior to that, the usual lubrication felt discomfort. Thank you store!
Fast shipping. Perfect packaging did not crumble. It's all sealed. Grease without smell. Need a little to use. It stretches a little. Super effect. One of the best lubricants I 've used. Straight recommend from the heart. The price tag would be a little cheaper. Photos for some reason, you can not attach banks.
As an anastetic of course, the bullshit is full, but as a lubricant, the thing is good, odorless, slips chic, enough for a long time
Just a good lubricant! Anelgetic did not understand whether it works or not, but it slips well!
Lubrication is not bad, you can take.
Delivery at the level of...! Thank you. We'll try.
Not bad, but for such a volume quite cheap
Will go.
Fast drying, not обезбаливает, if add "water" is again slippery, thick white opaque cool flow if pour inside. For anesthesia better separate take эмлу
Delivered quickly Courier sdek you tried it, then added a review
Buy more than once! Lubricant elegant! Very slippery, thick, long dry! Recommend!
Parcel arrived quickly. Until you try. Later, be sure to confirm a review.
ok
Sent Courier Service Express, it just was embarrassed in front of courier with such a small box :), review after use.
Good lubricant, the hand flies on hurray
I was wrong I already have 2 times this article I do not want another for the moment sorry
Good Goods. To the door by courier.
.
Pain relief is not very effective. Maybe it all depends on the run.
The quality is terrible, as if the lubricant was collected from the vagina. This is horror.
tank you 5 star
All OK
Everything works fine
You have to scan the code on the box. To find out the fake were or not
Received, everything corresponds to the description, the courier delivered to the address
The bottle is half empty
Delivered oooochen quickly, in 6 days, from the moment of ordering!!! Mega fast!! Jar in the box, sealed norms, nothing leaked, everything is fine. Super slippery, absolutely odorless, for the anal the most-for a long time does not dry. As an analgesic-I still do not understand, but there is something, I'll test it more-I'll unsubscribe. Even without this-I recommend! I will sell five out of five!!!!
Dries quickly
Excellent product A very reliable store
Goods came quickly
Great lubricant! Recommend
Take long time to arrive.
Oh how in oil it is something
It slips perfectly. Long saves its properties. It would seem that the finger that applied the lubricant already dry, but no. He began to wipe with a napkin, then again he became slippery. In the process does not dry. And I think it will not dry. The jar is only small. For 655 rubles it would be possible and more.)
First use experience. Compare especially with nothing, the effect of the pain relief works, but a fairly dangerous thing, you can accidentally stop and damage yourself something. For extreme experiments and just training is suitable for Hurray.
The goods came quickly. Whole
Lubrication for fisting is super, if slightly thickening in the process, then just the essence of water and everything. It's like J-lube.
Delivered in 15 days! To the apartment door! On the quality of the goods, while there is no information.
It came quickly not yet tried.
Perfectly performs its Appointment.
Delivery fast, also the courier brought home! The goods itself have not tried yet
Grease fire, pain was not only pleasure, take it will not regret. Water is washed perfectly. Delivered very quickly.