SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Смазка хорошая, без запаха, только необычно видеть её в баночке из-под крема. В общем, по прямому назначению использовали, всё хорошо :)
It works but it heats a little for the anal fist... I have others that are more pleasant
Cool piece
Великолепная смазка для фистинга, это просто супер!
Order received in 8 days. In fact, it has not been used yet. Later I will add a review.
Pas recov
отправили почтой России, через несколько дней доставка изменилась на DPD, но доставили, всё в порядке, будем с женой пробовать
I never received it you have to do how to be refunded
Very good
хорошая смазка
Pretty good lubricant, came in three days, does not irritate, about pain relief is not quite sure, but it seems like it's easier everything goes.
Not a bad thing.
Липкая субстанция, не обезболивает
все хорошо. трек на почте не отслеживается. и письменное оповещение не принесли .. но перед отправкой назад позвонили добрый человек.
Смазка качественная, раздражений не вызвала.+ если вы новичок, лучше остановитесь на данном продукте или схожем
Polite store description of the goods corresponds to the came quickly
Very good, it's not very achy. Dilata well I give you 5 stars.
Got everything as in the photo. I'll try to unsubscribe.
Laaal
With such lubricant you can in the ass something and lose
The best fist lubricant, if you want to go deep or wide, there is nothing better, you can have no problem, use my silicone toy without any problems, use it with it A little dawn detergent
We do not use this product for anal. My husband and I use this product as I have had hysterectomy and get very dry. This is the best product we have ever used!!
It is by far the best intimate lubricant I have encountered, you may want or need anal or other means. It is super thick, allowing it to stay where you want it and last for a long time.
quick delivery. received it by 13 days.
Delivery is super. Only when opening the box it turned out that the lid was open. As a result, the place 150 ml received half
I love it im 21 and it is the 1st time I bought lube and it was a WONDERFUL SENSATION I got hard as a rock and is not sticky but it is very slick great for masturbation. but I did taste it and it is not for oral.
Love the way you wrap the bottle for privacy, there is also tracking on the bottle. It feels great and smooth and numb.
이것은 암시적인 말장난을 검토하기 어려운 것입니다. 이것은 정말 잘 작동합니다. 이것은 청소하기 정말 쉽습니다. 가격은 정말 저렴했습니다. 라벨이 정말 섬세합니다.
Very fast delivery, in 10 days it came up)) the quality is good, like pain relief
Sent instead of the usual cooling. Lubricating and cooling well, but strongly smells like menthol. Delivery by fast courier
хорошо упакован
Good qulity
Thank you store! The parcel came on time. Packing without drips!
не скользкая
Come, we will try
Смазка прикольная поржали с женой над ее липкостью
шло целый месяц. коробка не определялась содержимым. качество не испытывали.
Отличный товар, супруга довольна
thank you very much it the product came faster than I expected
Few for such money
Delivery fast but visible slightly crushed and leaked
It smells Soviet "star" and it's not bad. Slips too norms, but 155 mg-on try, you need to take more. It came in a mint package and the jar was also mint, but without cracks, so it will go.
All is well. But long shipping
The goods fire the spouse is delighted for a very long time does not dry!
Got it
감사 해요! 이 윤활은 부상을 줄이고 건조하지 않을 윤활유를 돕는 데 효과적입니다. 기간은 충분히 길어집니다!
так себе
Big Anal with can effectively help. Thank you! It's not easy. Anesthesia function lubricant!
I'm very satisfied
Just good lubricant without any anesthesia