SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did not receive the order on time
Well received.
It's more water than you think. Feeling is good ~~ The delivery took 10 days ~~~ ㅋ
Product is really good
Realistic, all good order received well packed with nothing to see thanks to the store
Anjo sound
so nice!!!
I feel better irritation than vacuum type
It's nice.
All right.
Top produit, rien a dire!
excellent
10-day delivery
It is a product that I am very satisfied with one hand. However, it is non-recommended if the buyer is not a little big hand when using it. It was just right for me, so I gave a good evaluation. It's okay for the price. The feeling of use is not bad.
Best purchase of my life. Everything as good as on the photos
good
Fast delivery! Good item! Friendly store! The best! Fast shipping! Good Product! Kind seller! Best!
5-day delivery arrived in 10 days. I was wondering why not. Not used. It's all over again ^ ^
Tremendous product, fully recommended
Good to enjoy three halls
All right.
I'm so satisfied. I felt like I was with an actual girl.
[email protected] good, recommend!
For 5 +
The material is very pleasant to the touch, comfortable-I advise.
Class! What you need!
A great toy. With Grease generally fire. Very soft
Cool pencil holder)))
Good
All good
Delicious. Arrived very fast.
Very good!!!
It looks great, I didn't do the photo box because it doesn't make sense, (gift) for the new year will be fun))
good
It's super, very soft, need a lot of grease arrived quickly the same as the picture
Item!!! For a change and recommend if necessary!!!
OK
Good quality. Everything is great
It's too much.
Delivery 4 days. I received a five in the store, packed perfectly. Thanks store, recommend
The product arrived in good condition, very well packed and within the expected period. The quality seems to be good.
3 way, nice
Decent quality
My ordered item was held by customs, and I didn't receive it but the status of the item was sent and couldn't be tracked... even though the item wasn't a type of drug or illegal.. so sadness...
ZBS
Came quickly, well packed, it is not clear what's in the package, everything is OK.
Delivery was very fast the goods itself so far did not check
Unusual, not clear... but cool!
Excellent, I received my package came very wrapped and discreet. For being the first purchase by this means I had my doubts about receiving my purchase made but they are definitely very reliable and safe to purchase.
Toy, cool satisfied with the fast delivery, I recommend the store!