SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chest fire, it's a pity that they themselves do not warm up)
Not like a real woman, but very pleasant. Better 2 alternatives, that's for sure. The hollow chest is like a balloon, the whole one is too rigid. This is quite soft and at the same time elastic. I recommend it.
Feels tougher than real, but more elastic.
nice one for doll's with big, or huge breasts.
For silicone better than TPE
Seller serious and Very communicative, object like description very very nice at this price! Grazie
Did not notice
Soft and bouncy, good addition to your doll.
It is not quite clear if this insert, but like nothing
Chest softer than ordinary TPE but vsë-still too твëрдая. This women is much softer.
What a beautiful doll! Hanidoll have done it again. I bought a torso from them around 18months ago and has been wonderful to have around my home. Since then I've bought some other dolls but their new Silicone one is amazing. One of the prettiest dolls I've seen and masterfully made. Lovely detailing, cute features and jelly breasts on silicone is REALLY nice. 10/10 thanks for an amazing shopping and support experience. There is a reason Hanidoll is so loved. FenberrysDolls on insta for more pictures
Very good doll. Has a nice bounce to it from the jelly breast customisation. Seller also gave some free clothes for the doll.
A realistic addition. Glad I added this to my doll. Recommended.
A must have. just buy it for your big boob doll. what is better than soft boobs for your real doll? nothing! Just buy it!
Very natural
I can only compare with natural. Contrary to the description, the breast of the doll is felt very hard. But the view is very exciting.
Super soft breasts. In my opinion, definitely recommended for larger ones. It's fun to play with. :>
The goods correspond to the description, are packed securely,the store is sociable.
It is just perfectly. Perfect! Exactly as stated!
la poupée est exactement comme sur la photo elle est magnifique très douce avec cependant une légère odeur de de produits chimiques mais rien de gênant et les 5 ans je les sens tout simplement magnifique et très réaliste j'ai déjà envie d'acheter une nouvelle poupée
Not sure that it is really Jelly because same sensation as on dolls without this option!
Jelly breast is better than standard.
Well there, if there is an option to take, it will always be part of my priorities, the feeling of the breasts with this option is great, close to the real, buy without hesitation. Thank you.
Nice feelings.
So soft and big! Highly recommend.
Hi there. From China to Moscow in 65 days, no customs charges. The company was brought by Kashalot. She helped to bring the doll to the elevator. Implants are not as soft as natural breasts, they feel a little softer than Pops. They're weak. Rewrote with the store to clarify the gel it or not. Assured me that the gel.
I added these gel breast into my order, but when I received the doll and tried how the breast feels, the sensation is more like hollow instead of gel.
not much difference...
A very polite store. This seller responded in good faith to my request. Respect.
That is really soft, highly recommand