SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
Great deal very good value a +++++
bueno
OK
Oh, good.
Everything is as described, works better.I have used it for about 15 days, and the growth of nearly 2.8cm really surprises me.I highly recommend this product.
Thanks. time will tell
good
Well received, I will test a few weeks and give a notice for the result.
Well, it arrived in record time, now we will have to try it and see if it is to see so much wonder, for the moment I refrain from making a comment on the effectiveness of its usefulness.
excelente
The effect of this product is very good, I put it on the private area, the effect soon came, the store's service attitude is very good. Delivery speed is also fast, recommended
I have been using it for a period of time, and the effect is really good. Although my massage intensity is not very strong, I insist on it every day, but for now, I am very satisfied with the improvement. The length has also increased by nearly 2 cm, and the hardness is better than before. quite a few
Very fast thank you
I need to try it
Thank you very much arrived quickly store Super advise everyone to buy.
The result is very satisfactory, recommended
Product effect is great, transport speed is very fast, recommended
Received, did not disclose
Super
Fast service now the temp to try product
Large life
They arrived everything in perfect condition as it should be and before time thank you
Arrived very fast, cream looks good still need to try, will update later
I am very satisfied
The hardness and length have been improved a lot, with the store's suggestion, the effect is very significant, and it is still in use, driving, haha
very good product
good product. smells not wrong. its oke
The product arrived quickly, good packaging, and as it is in the description. I called all friends so that they could buy from it. It works well.
Everything as described, fast shipping
The effect is surprising, recommended.
Good
The parcel has been received and the effect is satisfactory. recommend
Delivery and shipment is fast, corresponds to the description.
The product has been received intact, the packaging is excellent. the delivery is super fast, thanks to the store
The store is very responsible and can ship on time. The package is rigorous and does not disclose personal information. This product works great. I am very satisfied. I've used two bottles since I received it. Very good, 1cm longer than before. My wife placed another order for me. Hope it's still as good.
From the beginning of use, the heat rose during the massage, I didn't expect the effect to be so good, I used it for a week, I am very satisfied,
Recommended, as described.
Satisfactory results, as described, recommended