SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Class
Cool. I like it very much. I will order more
Just chudovi *-*
It's great, it looks beautiful on the body
I do not know what will happen after washing, but when they came, they exceeded all my expectations, the touch is very cool, stretch and sit very comfortable>
Arrived 10 days ahead of schedule, very comfortable, perfect size loved❤
Everything is great!!
Pretty!!
Gobby!
The product was a week late, but the product was of good quality. Commodity satisfied. Recommend!
Items accurate as the pictures. No smell, fast shipping. Recommended
Very very very comfortable and comfortable!! Cut and the fabric is just wow, fit the figure is great, take no regrets
Came in a little less than a month. I didn't like them very much, I took them for a 'variety, 'but the quality is just super! Very soft, gentle, pleasant to the body. Very good for its price
The product is good, the standard is the second time I order, the order is received and the delivery is very fast, within 2 weeks, I recommend this store ❤
I took S, very nice fabric, very beautiful. In general, I advise everyone, take it! Is: 3 S
Is cute
I had already ordered and asked for others why they are super comfortable and pretty, plus they arrived very fast
I am very happy with the purchase, came for 2 weeks (asked the store to send more). Quality, the fabric is pleasant to the body (as if slippery), the size perfectly approached me, later I will add my parameters
Goods Super
They are perfect, I am really pleased with the quality
very soft quite stretchy and look quite pretty
Panties are gorgeous. Lace is symmetrical, well stitched. Maximum at 44 size. Delivery fast
Oooochen quality panties, all the seams are even and neat, did not even expect .. In general, it is extremely good
Panties liked, as in the store's photo
Krutaaa
Very cute, came straight in size I liked it, there are no defects, a coma of smell that weathered the next day In general I bought a maid's dress, and there was a spontaneous purchase but now, one of my favorite and fastest purchases.
I ordered two pairs from the guy's phone and from my own. Both parcels came in a good package all beautiful and in principle I can say that it's perfect. I like it
My wife is very pleased. The size is comfortable on the volume of the hips 96, height weight 156-60. Seller Thank you so much
Excellent Product
Yeah that's what I wanted ^ ^
It's perfect, I loved the fabric, the design is beautiful, very comfortable and soft.
Och liked. Beautiful, quality, in size
Panties are super, very pleasant quality and the size approached perfectly! Very nice material, well sits on the Pope, the purchase is very satisfied! Thank you)
These are beautiful panties, I thought that they would be pounding or something, but the quality they have is excellent, came very quickly
It's super pretty, the fabric I like very much, and it came fast
Nyatniye, I'm dying
Quality panties, cotton is pleasant to the body and stretches well, take it will not regret.
Cool Ones
Just stunning panties, very beautiful and comfortable, nice fabric
Very beautiful, I loved them, I am very satisfied with the product
very good
Very high quality!
The material is pleasant, came very quickly. I was afraid that they would be big, but everything is fine!
Cool panties, but there is a lot of synthesis. But to me norms, just not in the summer in the Fry wear and everything will be OK. In size, my parameters: 88-63-97, the hips climbed freely. I think, another + 4/5 cm exactly fit, then they will press.
THE MATERIAL IS SOOO NICE AND SOFT omg and these are the prettiest undies i own now, i’m usually a US medium and they fit perfectly and they’re also stretcht too, they are so cute omg i wish i could live in them, came over a month early
They are perfect better than or expected excellent quality and very nice fabric
I order not for the first time. Everything is fine! Fast shipping.
Very cool, stretch and look the same as in the photo. On weight 48, about 90 sat perfectly, I advise!
I totally recommend, it arrived incredibly fast considering it usually takes a month or more when i order from aliexpress but it arrived in 2 WEEKS, and they look good, they are cute and good quality, buy from this store!!
They are just gorgeous, very nice, beautiful and just super, I advise)