SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For horses
Skol on the product, returned a part of the money.
good product
This super father but much bigger than what I imagine
I wish the constriction was a little finer
Excellent quality and received 18 days in advance! Perfect.
Very good quality
It's come broken. So quite dissatisfied.
Well forsaken. Thank you pradavtsu. The parcel came in 8 days.
Good quality, everything as described on the product page.
package in box.nice
Nice product, fits the description. Thank you
Very good product,
Product shipped to destination fast arrived very well packed.
Smaller size, a great but head less
Fast shipping.
great toy I bit big
shape is different than in pics
product ok
Its beautiful. I arrive super well safe and very fast, highly recommended
Great product
Has not quite the shape, like on the picture, but the quality is good.
Very good product! Recommend the store! Fast shiping! Cant wait to test it on my GF ass
Big, heavy. Looks great. Well goes in. Nice feelings. I recommend for training ass)
The shape was slightly different, as in the picture, but in size all the rules.
Another form has arrived.
Very nice jewel I congratulate the store for the speed of delivery
great experience with this store. item failed to be delivered. opened a dispute and the seller got in contact very fast and reshipped items. arrived as expected look good
ok
Great product, glass and very well made. Has a good size and is comfortable to wear. Hubby is crazy when I put.
Everything is fine, as described, delivery zipper, packed goods in pupyrka in carton and box in pupyrka and package. No one will guess what's inside, a great store I advise!!!
Corresponds to the description, everything is OK
все хорошо, прибыло меньше чем за 3 недели
bom
Excellent.
Exactly as described!
Nice
.
Excellent Product, exactly as reported in AD, loved
Conforme
59 mm, looks very nice
It came in time. Slightly not an ideal form, but there are no chips. Very big. Not for beginners. Seller recommend.
The stand is too short for comfortable wearing, otherwise it's a great toy.
Will go. Hope) all norms
Everything is perfect! Packing is excellent on the Mail is not ashamed to receive. No one, or when they don't know what's inside! Special thanks to the store, she lightning sent the goods, the parcel arrived in 12 days from the moment of purchase! The seller is very sociable, moreover with a sense of humor. I put 5 stars! Shop recommend! Service at altitude!
Received as advertised.
Super! As in the description! But I couldn't put it in the fight.
Everything came very quickly
все пришло. все целое. продавец хороший. рекомендую.
Come in a month. Really big...