SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it
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good quality,fast shiping, exacly How shovn in the picture, wery hapy about this order :))
The product is a monster
Perfect my wife loves
Clamps are good but collar is cheap.
Ok
Very cute and great product for the price. Would recommend.
very good quality. recommended.
Medium quality
Good quality
Very cute product. My girlfriend was excellent
very good store! recommended!
quality is pretty good. worth the price.
Smelled awful, cheap fake leather…you get what you pay for.
I still do not use it but it is the same as detailed, it arrived earlier than planned✨
The necklace is good even for small Neckles. On the other hand the pincers have a difficult time. It slips.
It arrives fast in good condition
Good quality and beautiful color
Good quality product, fast shipping.
The collar is really long and fits a big neck
Perfect product, it is heavy and has the option to choose the pressure level. Fast delivery, very satisfied with the purchase
It's cool
All right. Good product.
V poradku.
++++++
Really nice. Just what I wanted. This will last a long time, it is well made
Its money is worth
perfect
One contraceptive was put as a gift
Low quality, does not look like leather, the covers of locks falls down every minute.
Good product. Bad company. Find another store to buy this from. I paid for faster shipping, and they didn't ship it until a week after it was supposed to be delivered. They provided an old tracking number for Fed-Ex, and wouldn't give me an updated tracking number until they lied to me for weeks about it already being shipped. I asked for a refund of only the extra shipping I paid, and they refused. I order from Ali all the time, and have never had this bad of an experience. I don't like being lied to.
Quite well the product
pretty good
As in the photo, good material and finish for the price it has
Excellent product. Arrived early. Fully satisfied with the purchase
Genial
Everything came, thank you
perfect
All very well, only I would have liked it to push jijiji harder