SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent quality product, Fast delivery and recommended store
Fire, full length like clockwork. Really scared the size from the beginning, but when you do everything slowly, you want to repeat it again
It's fine, no smell. Only at first some oily liquid is released, you just need to wash and everything will be clean.
For fifty centimeters I am very narrow and short, but I can handle it: D
Supernice material! It is certainly not too soft, but it is very easy to bend in all possible directions. It is not as impressive and difficult to bring it in all the way, but when you have fully absorbed it till the sucker,… it really feels,… WOW! Due to the diameter getting smaller near the end, I think you can even go shopping while wearing the plug, without having to fear that it slips out of you, and it drops from under your skirt. By the way, once the biggest part is free from you, it comes out really easy. I love it. ( clean your bowls thoroughly before use. It makes it way more nice, and easier to bring it in.
It matches 100% with the order, good quality and very flexible. Super fast shipping.
Good cork. No smell. With a centimeter spread on the side of the product, that was visible the result of achievements. Very soft. Inside it is almost not felt. It is very easy for the entire length. Lubrication is required only for the entrance of the base, the rest of it easily goes with its lubrication.
Just bomb
Very fast delivery, product conforms to the description. More than try;-)
A pretty soft plate. Really quality, no chemistry does not stink. It's nice to even hold it in your hands. I advise the store. Lack only in delivery (Courier), came without warning, but on the same day agreed to come to another address. Packed in a box or not visible
Delivered in a week. Chic thing! Soft and elastic. It comes in the ass very easily, and if you put it completely then it fills the entire tummy, then it is already unleashed, and the feelings are simply unleashed!!!
Exactly what I was looking for :) very good to "start", comfortable, flexible. The manufacture seems to be of quality. I would surely take the bigger model next time;) Arrived quickly in France (one week)
Came in relatively fast. Packing is dense, cardboard, the goods are not parted. The thing is interesting, pleasant, but the size would be next, it would be better)
I ordered the maximum size. Very large and very soft Cork. Arrived in a rectangular box at the cash register in the five, did not find any creases.
Arrived in 10 days, the fastest delivery in my life. Very soft, almost not felt inside. But if you move... I'm happy with the new feelings.
very soft and wiggly body safe material. perfect for going deep. no functional suction cup though. arrived sooner than expected
awesome quality!
It came quickly, sent almost immediately, until tried, to the touch pleasant, later I will finish
Product description is accurate.
Arrived on time. Seems to be an excellent product. No smell, texture and nice color. A nice surprise for this first order, there will be another!
Very fast delivery. Good packing. Soft. No smell. Suction cup, just for the view. The diameter is slightly smaller than the declared one.
Discreet package. The product corresponds to the description. Fast shipping. Very good service
The parcel arrived in 3 days, though the box was crumpled (apparently strongly hurry to send) to the touch is very soft, until I used
Normal quality, pleasant to the touch, very soft, had to fight when introduced inside. Small size, it was necessary to take 50 cm, delivery from Russia Lightning
Soft and well finished product
Better than I expected. Product quality is great! Bad thing, was it written in box ''sex toy''. But not believe was the store that wrote, but yes, the Custom House. Want to buy the bigger in future <3
Product conforms to the description, flexible and pleasant material, sends very fast
Everything is fine, it came quickly, the goods are chic, very realistic skin
Toy norms, entered completely with a suction cup, but it is very difficult to put in, flexible very.
Fast. Quality at 5. description corresponds