SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the delivery !! Delivered in 7 days to Slovenia !! The wife is also very happy and loves to use the product;) THANK YOU !!
Cool part, the woman loves two same large.
1. fast delivery. 2. in fact, even better than in the picture 3. quality as always on top
i give it 10 stars!!!! great size, great legth, great suction, great feel.... 100% recommend!!!!!
Is OK
Received quickly very happy
…
пришла посылка в Минск за две недели. Писюн классный, продавец ответственный! Рекомендую к покупке!) Упакован в коробку!
Perfect
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Все ОК
good
Нам понравился. Материал хороший
llego muxisimo antes de lo previsto!!para su precio esta bastante bien!
Wow! Wow! It's bigger than I expected, I still liked it coming sooner than expected.
все ок. пришло быстро брали не себе
Mega schnells Lieferung und fühlt sich gut an
It matches the description. Good touch and there is no chemical smell or anything negative (it still needs to be proven that such a bear the suction cup). Very fast shipping and discreet and correct package. Recommended.
Very good presentation, it comes in box. The material very good, color, size and texture great. Good price
Conform to the description. Fast Delivery
-
thanks
All right, good texture.
correspond à la description
все как в описании
товар отправлен быстро. доставка курьером, очень быстрая. продавец при обращении обещал упаковать в коробку, слово сдержал. что в посылке на почте непоймут. на почтовой упаковке написано "игрушки"
Ito
Delivered in 2 days!! Super quality and super packing. Madam will appreciate a lot
Bolshevat did not calculate
ottimo
Very fast delivery, very good quality
Excellent and comfortable. Only took to deliver!
Sent fast, packed good, goods excellent,. Recommend
très bel objet, texture agréable, bonne affaire. envoyé et reçu en 3 jours parfait.
What you need! Just super realistic! Thank you! Let's go!
It's okay.
Very good size though a little soft
Fast Delivery
parfait
Fine! Super fast shipping!
great and useful, amazing size and u can stick it to the shower, u can enjoy lot of amazing time
Product arrive quickly, look exactly like whats on the picture. Highly recommended!!
Very good, I loved it.
The package shows what goes inside, it should be put some stuffing so it doesn't move.
Very good toy, everything comes fast, shipping very well
thank you
Has chemical smell, harder than yhe soft ones. Otherwise it's ok & as described. Oh, one more star for 2 days local delivery to Moscow
Big dildo, nice texture, i didnt test yet. But i looks good. Package discret
Top
The order came very quickly, very excellent quality!