SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size is very small
Arrived in no time
.
very accurate description, every thing in the description was delivered on point. very friendly store and easy to talk to (with fast response). highlyy recommended
Verry small
Small but oke
Excellent, very realistic
Very good quality and fast shipping in 7 days
Very good, it arrived sooner than expected.
Good
Product as described, size is the same description, It’s very soft and the rubber is very pleasant, does not smell.5 stars for quality and packaging.Very satisfied with the product I recommend it.
very responsible store, because I am buying this product for the first time, every question is patiently answered for me, the delivery is fast, the product is very useable, and I will continue to buy it next time.
Good store, fast delivery, used once under the guidance of the seller after receiving, very good experience, and the product quality is very good, after use, it is very easy to clean, no smell
Good quality , fast shipping，Description and photos correspond. It was about a month. The only thing-I thought that there would be more, but this is the illusion of photography, the size is almost like in the description) in general, the purchase is satisfied) the store readily answered the questions and was in touch!
The goods came in the specified time. The store is sociable, answered all questions. very satisfied. I think I'm worth my money. Anonymity guaranteed.
Good quality
Fast shipping. Very tight and realistic feel. The usb warmer was a nice surprise and makes a big difference to the experience.
Great ! Both holes are tight and the texture inside feel as close to the real thing as you could ask for in a toy.
the hole itself does a good job. Moreover, the appetite is excellent.
good
good quality,feel like a real person,but it is mini version,anyway,it worth the money.thanks
high quality,good touch,looks real,I have true feeling,recommend!
Excellent Product, muybgood quality and arrived the shipping very fast.
Delivery came before date of expectations Products seem cvality and store gave some extra items! Very sadisfaction with all!
Was kinda smaller then expected but I love it works amazing
Great! Good communication with the store! Product at the top!
Great. Great quality product. Can not buy will regret. Congratulations to store
....
Broke after the third time. Be tender with her))))
Well received
Very good product!!! Exceeded my expectations. Arrived fast!
Is rly soft and nice
Great store, fast shipping. 10/10
Good quality. Feeling pretty close to reality. Something small about the photos.
The product is good, but before buying, choose a suitable size for yourself, which I did not. The doll is good, realistic, the holes are narrow, complete with a heater, Grease (6 ml) and 2 condoms (which broke safely). There is a small smell of silicone. In general, satisfied with the product. I want the doll in its tight and pink holes)
The product is good and the accessories it brings also though it is too small so I recommend buying a bigger one
Tes Tura etc perfect, but it seemed bigger in the ad
The feeling is very close to reality, ideally not enough inside some hardness of Tipo bones. It is quite suitable for the release of sexual energy, it is interesting for how much interest. In reality, less than seemed on the photo, in the next time I'll take 8 kg probably. There was a problem with placing an order due to which I had to pay 60 euros for delivery instead of 0, this is some strange bug with which no one helped me, not support ali.
The toy is very cool, detailing the holes both with the right and inside for 5 + I advise!
Thank you, very quickly delivered!