SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, it is the second I buy but this time the thicker. Lubricant must be used generously.
ok
Good quality came without complaints
It rusty after two uses
Bought for a gag gift lol
great
Very good product, good size for beginners and feels amazing
Good for beginners.
nice and smooth
Exactly as pictured, good product
What the doctor prescribed, I recommend
:+), super
Most likely not stainless steel, darkened with lubrication
As described, soft and without taras. It is recommended to use water-based neutral lubricant, this way you can get whole into the chorra almost without you noticing (care)
Quality iron, looks like surgical steel, the sizes are accurate!
By size
Bigger and thicker than in the picture
Will go
Accurate description, this item is perfect, thank u
All size and diameter matches, the surface is very smooth, the quality is super. Description correct.
Good product!
Small)
Wider than thought, try in practice
Received, quality is normal, smooth, delivery 2 months.
Received an order in 34 days, all as in the description
Thank you! Everything is like in the description! Recommend!
It's thicker than it looks
Good surface treatment
The goods came unharmed. Cool piece
Terribly long delivery. The store asked to cancel he refused weeks 2 did not send. Do not take here never
Delivery was paid and delayed for 2 weeks. A good toy, but for my crooked cock it is not very suitable. Unpleasant feelings. Need flexible.
Incomprehensible Thing))) to the prostate, I, by the way, did not get it) Dick knows for what it's pisyunov.
Is very good
Thin, 6mm. Need 10mm. Order
good
Super feeling!!!!
OK
Pleasant interesting toy from N/F steel.