SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sex toy does what it is supposed to do, it is well-made. Various settings, temperature, suction function, and vibration.
The assembly is good, there is a smell of plastic, all functions work. Feels: even with a tight fit and lubricant, the stimulation is weak. Relatively weak vibration and amplitude of stimulating heads. Quick heating. Vaguely resembles oral sex. As an experiment will work. But the lubricant and hand are certainly more pleasant.
The sucking and heating function on this feels amazing! My favorite mode is the constant fast vibration
Top quality,Fast delivery,Works really well,I like it is fun,Thanks
Very nice touch, beautiful finish. But I don't find it exceptional...
Good sin product does not dismantle difficult cleaning,
A lot of friend and sucking in it is not the best but the vibrator is good and the raw materials are very good
Good feeling but it is very hard, little softness.
I bought this as a gift for my fiancé and he has nothing but good things to say about it! It works when I can’t!
This is a excellent tool to use to spice up your relationship. The shape and design is very user friendly. While it took a few minutes to figure out how to turn it on, we were quickly surprised by how powerful it was. There are several modes and speeds to make sure that it doesn’t get boring. The heater mode is a excellent option, making it all around fun toy to use. I definitely recommend using this as a tool for couples to use to make their love life a little more interesting.
I've tried my share of these devices. And been disappointed more often than not. I really want to give this one 5 stars in everything. It's very well BUILT. Not cheaply cobbled together like some. The vibrations are strong the controls are solid. The programmed pattern ar top notch too.
I didn't know what to expect when I ordered this. It was a spur of the moment buy and it's turned out to be worth it. Order a bottle of water based lube (oil or silicone based will damage the silicone material it's made of) with it and you're good to go. Enjoy.
Great quality product
Have bought this product for the 2nd time now and fully satisfied with its performance and run time
interesting. I will have to test it out today
this toy looks like a lot of fun! I would love to see the heat features