SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sooo cool! At its size M I Took XL and sat perfectly! I ordered myself such other colors
Order came a month earlier. The goods are of excellent quality. No marriage. Recommend
Very soft, pleasant to the body, I can not say about the size, not yet measured
In the live looks even more beautiful than in the picture) in size-XL at 44, visually seems to fit. Advise!
It came quickly. I ordered 3 different colors. Everyone came in individual packaging. stretch well. did not try on yet. but as it seemed to me a very low landing. I do not like such
Quality is good. On the Size M took L. It was possible and in size to take, because when stretched, the straps are refined) it came 2 weeks earlier than the term
Good quality and very stretches. Seller recommend
The product is excellent and corresponds to the description.
Looks like in the picture, the goods came earlier than the term for 4 days.
Came for a month, the quality is good, fit in size (I wear the size XS/s) I recommend.
Delivery 15 days! panties accidentally saw a husband when he was looking for a thermo. underwear and ordered without me! :) Nice surprise! Panties bomb! insanely soft, elastic, sewing quality! has a cherry soft gusset! on the body is not felt! it's a pleasure to wear. I wear 48 size. The elastic band is sooo soft and stretches perfectly. They sit perfectly. Due to the fact that the husband was wrong and bought a larger size, there are many ruches on the body. They sit like on a model. Keep in mind, the smaller the size, the smaller the ruches will be. I'm glad he was wrong about the size. look stunning! Panties XXL perfectly stretch and 100% will be sent to beauties with magnificent shapes with Russian 54 size!!! I definitely recommend to buy and the goods and the store! I would see in the store, I would definitely buy it! Super! P.S. In reality, it's brighter than it turned out in my photo. the color is awesome!
On the hips 87 is normal, with assemblies as in the picture, XL. From the ass will fall when the elastic band is stretched. But it is better to take more and walk with assemblies as in the picture, so more beautiful. Drove less than a month
I took one size bigger than my own, it turned out to be large, but you can also wear it. Quality is super. As in the photo. Recommend. I did not communicate with the store. I'll still order.
Super! Very much stretch! So even on me (102 kg XXL came up! The only thing they are with a low landing, but in the photo it is also visible
Beautiful panties, but on pink bad drawing (embroidery) and the smell is unpleasant. I hope that after washing it will fade
Quality is good, everything as in the description, on its parameters about 98, took XL, at first glance seemed huge, eventually approached, nowhere presses but
Steep, on the hip circumference 90 sat perfectly
On OB 90 cm (M) bought XL-as in the picture. Free and ruches as it should. I'll order more. I recommend the product. Thanks to the store and the store.
Paid 27.08, received at mail 13.09. Panties are good)))) but you need to take 2 p more, so it was, as in the photo. At its size S, hips 91 ordered L-came up perfectly (as in the photo). The Cherries are already loose, for this I took off the star. Thank you.
Just over 2 weeks went by
my favourite panties!
Nice panties, hope my girl appreciates
Fully correspond to the description in the photo, good quality
Very cute. Cute panties, on the volume of the hips 93 cm., came up size L perfectly.
Cool panties, the picture is stuffed with threads. At the seams a little stick out threads
For its cost of pantie fire.
Cool. mesh thin. Weightless. at 46 Russian excellent.
Good with the size. At 44-46 were more than
Ea beautiful, delicate, feminine and the material is excellent, although if you want me to loose you order one more size, I will buy again
Came faster than was declared by the store. Without marriage, the seams are even, I'm happy.
Beautiful panties, soft material
I order not for the first time, everything is just fine!! Quality is top, all as in the photo!
Panties are cool, the fabric is very pleasant! If you want to have a bigger collection-take a larger size
Grade and in size, thank you! ob.103
Stunning, as in the picture. I order for the second time
My favorite now, on OB 94 took L. came up perfectly
Cute sexy at 48 size took L
There is a small smell, the goods are good, it came before said, thank you to the store
I'm delighted. I will take more in other colors, look very nice)) up to Murmansk two weeks
Divchini pasuye. Garnyi panties.
Panties for this money are excellent, the quality is pleasant, sewn neatly
I take not the first time, I like Take 1 size larger than your own
Just super panties! Of course, I'm not a girl-model, so that they sit on me as well, but on my 48 size sat down! I really wanted such beauty! To the store Thank you so much!!!
I will go a size up, but they are beautiful
Description corresponds to 100%
Everything is fine, the size of the faithful looks no worse than in any underwear store
It is better to take on a larger size. It's too low behind. Panties like panties just for this money
Beautiful, mesh panties, at its size M ordered L, but on me sits tight, I wanted as on the model, I will have to order next time XL. Girth of the hips I have 98 cm.
Size M came just, came to ATA for 3 weeks
Very nice