SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super quality. 44 size L very comfortable, no pressure anywhere.
Very good material, very soft, very sensual, very sexy, hot. For Sexy Moments Girls Seller is recommended, arrived quite quickly
The panties are excellent, but after a while the threads got up (but for such a cost you don't have to get upset
Chic thongs
I ordered for second time. I'm very satisfied. Fits perfectly on hips 98cm.
Order according to the description.
Received in Krasnodar in 17 days from the date of payment. The quality of tailoring on 4-ku, stick out in places threads and distortions minor in the cut. To the touch and appearance of course sexy. At its size 42 sat well.
quality product and fast delivery! I recommend the store
The pink is a little bit orange but it’s good tho
Ok
We came 14 days earlier, for this thank you, but the quality is just horror, the seams are not processed, I do not recommend the product!
Cool panties, the quality is surprisingly good! I will still order)
great
Excellent Product
Norms
I love the same description!
Item not received but the delivery man refunded me the next day
Per ob100 small
My wife liked nice for the body.
Unlikely, but my husband liked)
Hip 98cm - L size. SUPER
delivery 23 days. took m, is ok, but can be L.
All as in the description. Size approached
The quality is very surprised. The store is so expensive. I'll order more!
Received quite quickly. I'm making the M and it's impeccable.
Panties really liked, correspond to the photos. Recommend
Cool!
Super! I really liked it, the fabric is tender, they sit beautifully, they drove quickly. Thank you very much
Order received in 2 weeks in France. Very good quality, nice color. Size well (I do a 38-M usually and I ordered an M here). I recommend! The details are very pretty
Panties are very good quality. Recommend.
Nice lace. To buy advise
Very satisfied with the excellent quality Recommend store Super
Nice panties.
Beautiful. Look Good
good
I'm delighted with these strings. All right. Seller recommend!
Size fits. Delivery to Moscow month. Track tracked. Seller respect.
Very beautiful, the size L corresponds to 46. Quality is wonderful
Beautiful panties, I want to order such white ones)
take the smaller size. with waist 80 and hip 98 I ordered a L but M is better. they are too loose now. but they both look very nice. will reorder in smaller size.
Norms panties, made well. The truth is very low landing. In general, everything is fine.
Order in Moscow came in 2 weeks. At cost paid 118 R shipping was free. Quality is excellent
Very beautiful panties, lace openwork, at 46-48 R XL in size.
Fast shipment, really good quality, perfect fit, size as explained.. All recommendations.
Excellent quality! I recommend the goods and the store.
I liked it very much, it's very nice.
It came quickly sizes exact Thank you store recommend
It's beautiful, pretty delicate fabric and very good quality, I recommend
I like these panties, I ordered myself almost all colors, the size is suitable, the quality of the material breathes the skin
Panties Super! Quality fire! Come quickly. I'll order more.