SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's all good. The store sent the order on the next day, the parcel was delivered for a whole month, the product is as described by the seller can recommend. It's good
Ordered 02.09. and delivered 19.09. It was my third order. I like this panties very much.
Garna yakiste, merezhivo m'yakenka. I took Rosmir Khl on the M, it was just like it was comfortable, and I did not have mercy, it was just like
Ordered 13.08. and delivered 24.08. It was my second order. First time I ordered size L, now size XL and I don't see difference in these two sizes. Maybe few cm, or mmBut I like this product.
Gorgeous panties! Size grid match
Panties Super! I have already ordered many times. Come quickly, but they do not measure much, on S take L.
The product is great. Very neat, high-quality tailoring. Top quality material.
Good, beautiful and comfortable thong panties. Photo match. The color is pure white. The quality is good, the thread is not sticking out, everything is smooth and neatly sewn. Gusset in color from BB with elastane. The fabric is delicate silky, thin from PE. Lace soft. Stretch well. There are no labels and markings on the panties. The size sat well on the bottom 96 cm and the waist 75 cm. Went for a very long time, but it's not scary. I recommend panties.
Everything is good and color and sewn. Came even earlier) Thank you!
Very beautiful, came quickly. The quality is super! But you need to take a size larger!
The quality is excellent, I advise everyone, thanks to the store
Great underwear, but it was a little too small to take L the delivery is fast, I advise the store
Ordered 29.06. and delivered 12.07. I ordered L, but for next time, I want to try XL.
Great store! (The parcel sent on the day of purchase). Great panties! Very fast delivery! (Before Vladivostok in 21 days). Thanks to the seller, and well-deserved five stars!
Arrived much earlier in perfect condition and too cute are very good
Good linen, for KB they sell for 800 rubles apiece
The seams are smooth, the threads do not stick out, they are a little small
Order is OK. Nice fabric, no sticking out threads, nice to the skin.
Very high quality and beautiful, I bought a few pieces, I will take more
Very good. The thread does not stick out. let's see in the sock.
Beautiful, nice to the body, the delivery is fast, the quality is excellent. Thank you
It's great, but the lives are brighter than in the store's photo, I didn't want that rich color
Cute panties, let's see how it will be worn, the quality seems to be nothing and the price is good, though there is a small hole on the side, but I will not lower the star.
They arrived early and my wife loved the detail they were divine
They are very cute I’m obsessed. I purchased in white black and pink color but will definitely order more.
It's just a masterpiece. Very beautiful, but in my size M, I will try to take L. Appeared to be small, but OK stretches
Great product! Everything came in one piece, and well packed. Recommend!
Super quality. 44 size L very comfortable, no pressure anywhere.
Good quality, all stitches are stitched. On the hips 100 cm fit size L.
The product went on for a long time, the quality is good. The thread does not stick out, maybe the seams are not super processed, I am not critical.
Very beautiful openwork panties! Came very quickly (3 weeks). The seams are all smooth, the threads don't stick out, fit perfectly, I'm Satisfied
Fire pantiesThe size is the same as the real one! I recommend to purchase.
The delivery is fast, it's the same for the summer, there is no thread anywhere, the seams are smooth and pleasant to the feeling, up to 2 weeks shipping is recommended
Nice panties, I ordered three colors, S fit 40-42 Russian size.
Everything is great, it came down in 3,5 weeks. 3 weeks ahead of schedule. On Russia, the track was not tracked. 46 size BL
Very good material, very soft, very sensual, very sexy, hot. For Sexy Moments Girls Seller is recommended, arrived quite quickly
First ordered one, "for a test", sat down gorgeous (hips 94). I ordered different colors, but for some reason everyone in different orders came, but these are trifles of life)
Great briefs Ordered L and XL, fit me XL , L fit a little tight, I like it Freer Hips somewhere 96 cm
I order for the second time! Very satisfied with the purchase! Fast delivery. Oazmer match (m-44- 46)
The quality is good. Ordered XL, black, white and pink. According to the table should be on the Thunder from 95 to 105 cm. But they're small to me. My hip circumference is 100 cm, weight is 55 kg, height is 160 cm, I wear 44-46 clothes size. Panties correspond to L size, but not XL
Very beautiful, the quality size corresponds to the size grid! I'll order more!
Removed the star, .. No end lace in the loop 'good quality ' recommended product and store
The panties are excellent, but after a while the threads got up (but for such a cost you don't have to get upset
Chic thongs
I ordered for second time. I'm very satisfied. Fits perfectly on hips 98cm.
Order according to the description.
Received in Krasnodar in 17 days from the date of payment. The quality of tailoring on 4-ku, stick out in places threads and distortions minor in the cut. To the touch and appearance of course sexy. At its size 42 sat well.
quality product and fast delivery! I recommend the store
The pink is a little bit orange but it’s good tho
Ok