SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrival I have not used yet
I received it now I will use it
Later
It's not good because the penis sleeps or it doesn't work.
Thanks
Article still not received. State reported as delivered but here nothing received.
good
Nice one , I recommend really good fast delivery
Does not work
The goods did not arrive, the money was returned
received parcel
Arrived on time, very well packed, however, it is a lubricant and non-retardant
Exelente arrived early
Still not tested
Order received, thank you very much store. I hope to order the product again.
I'm Satisfied
It took a long time but finally it came
Product as described
good lubricant. easy to going forward
It doesn't make penis gradiate bad product
Too effective, very very well
i got it. item Came very fast. hvnt tried yet.
Very good
I have received the article and am very pleased. He is exactly like in the picture. Not used yet, later I would put an opinion. I thank you for your professionalism and seriousness
Excellent
Good
Bueno
thanks i like it.. will buy again
All ok
niquel
hummm very nice shopping
Thanks my friend I received my order
Male sex delay painting deed long time sex lubricant oil male long lasting I received the bow well. If it is good, I will use it once again.
Excellent
What about recebi
didn't work for me
It's a cream that fulfills its function, they're thermic sensation and that improves the sexual act a little.
Try
I did not receive my order
works ok.. nothing special, but it does the job in a way
Works really well but took long to arrive
In use
Thank you I got my order well
Come not tasted
Perfect. :) all is well, beautiful product. very fast shipping. 100% satisfied. i am happy. I would love to buy these item again. very nice Thanks you store
Not used
Not yet in his Not yet in use
شكراً
ok.
The goods came quickly all whole only no instructions for Russian