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FAQ

How do I connect my Vibrator to Smart phone via Bluetooth?

1.Turn on the Bluetooth feature of your mobile phone.

2.Open the Monster Pub App.

3.Press the Power Button of vibrator for more than 2 seconds.

4.Wait for an automatic connection with Monster Pub App .

Tips: Do not try to connect via Bluetooth in your phone settings. Monster Pub Toys connect with smart phone directly through the Monster Pub App.

I have followed the steps, but still cannot connect my device to the App!

If you can’t connect with the App, please follow these steps:

The device should be an Excited or Premium version; Check that you have sufficient battery power; Check for any App updates; Uninstall and reinstall the App again.

If you still can’t connect with the App, please contact the after-sale service.

How can I play via remote control?

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Please confirm the version of your device. Version “Fun” does not support remote control vibrator; Please tap “Remote Control” and send an invitation to the receiver via Line The person that you invite can tap the link to start remote control.

Why is my device not charging?

If the Monster can charge normally, but there is no long-press feedback or reaction after charging for 3 hours, the device may have hardware problems. Please contact the customer service for further assistance if your device is still within the warranty period.

Low power may cause the indicator light to turn off.

Typically, the charging process needs 2-3 hours. Please wait patiently if the battery is extremely low. The indicator light will flash gradually after charging for a while.

Tips: abnormal means the indicator light remains off after inserting the charger.

How do I play Action-Reaction?

The Action-Reaction mode is designed for the Monster Pub 2 series. Monsters will react with different vibrations

Q: How to deliver the products? Discreet packaging?
A: Discreet package to protect your privacy.
A: Packing without pictures or words about sex. You only know what’s inside.
Q: Material safety of production?
A: All products are 100% brand new, practical, and carefully checked before shipping.
Q: Drop shipping?
A: Yes, we do. If you have any questions, please contact us.
Q: When is the package shipped?
A: We will ship the order in 5 business days. Delivery time will vary with different countries and will be affected by weather, holidays, etc. If the order is not received on time of declaration, please contact us.
Q:How to Clean or Washing?
A:Wash with cold or warm water. please avoid the charging port.

Additional instructions

1.We are Focus on female adult products for about 5 years, we support any kind customization and drop shipping.

2.When charging our product, you need to use the adapter with the original plug in the correct way.

3.Endurance: The distance will vary according to the driver’s weight, different road conditions and driving styles.

4.Limit climbing angle: According to the driver’s weight, the speed is different, and there are different opinions.

5.Mixed orders are welcome, OEM orders are welcome. We can also export large quantities of goods as a manufacturer according to the specific requirements of customers.

6.If you have any questions, please feel free to contact us. We will reply within 12 hours.

7. Some countries need the ability to pass through customs. Please note. If there is no customs clearance, related expenses will be borne.

About logistics

1. Our products are shipped from overseas warehouses in China, free shipping, tax-free, products shipped from China can usually be delivered within 6-25 working days, factory direct sales , Enjoy high-quality pre-sale and after-sales service.

2. The main mode of transportation is air freight, which is faster, and you can receive the goods in a short time; under normal circumstances, we will ship the goods within 2 days

3. It takes 6 to 18 days to travel from China to Russia (except for remote areas).

4. It takes 5 to 14 days to ship from China to Asian countries.

5. The above is the approximate delivery time based on our experience. We will try our best to provide reliable transportation services and hope it will arrive on time. However, due to customs clearance, public holidays, bad weather, airline strikes, Hurricane Sandy and other reasons, delivery may be delayed. Thanks for understanding!

About tariff (import tax)

1. You do not have to pay any customs duties, we are responsible for customs clearance and customs duties. do not worry.

2. Paying taxes is the responsibility of every citizen, and the purchaser needs to bear the responsibility of all taxes. If the buyer refuses to accept the goods due to tax issues, he must pay all shipping costs.

3. DHL/FEDEX/EMS/UPS, etc. facilitate most transactions through free shipping (available only in some countries/regions), but only on options that are convenient for the seller, because we sometimes choose a good shipping way.

4. We can issue commercial invoice for reimbursement.

After-sales warranty

1. The warranty period of non-consumables is 12 months

2. We value our customers’ satisfaction. Unfortunately, due to the nature of our products, once an order has shipped, we are unable to offer return, refund or exchange. All sales are final.

3. When the product is abnormal, please contact customer service as soon as possible, and we will be happy to solve the problem for you.

4. Do not disassemble by yourself, so that the engineering department cannot correctly judge the fault and affect maintenance. Without consent, we will not make any modification or decomposition, and reject all warranty terms.

6. Non-human damage, the above terms apply to all products in the store.
Thanks for your cooperation.

Return Policy

1.All our quotations have a 100% satisfaction guarantee. If you are not satisfied for reasonable reasons, you can return the product to us for a refund or exchange. Before sending it to us, please contact us for detailed instructions on return and exchange. After receiving your returned goods, we will refund all your payments, but not including shipping and handling fees.

2.After receiving the payment, we will provide positive feedback. In order to build a healthy Ali community, we hope you can do the same for us. We hope you understand that we take customer service very seriously. If you have any dissatisfaction, please give us the opportunity to solve the problem before giving us negative feedback. We are sure that there will always be a solution, and we do not want bad feedback at the end of the transaction.

3.If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team.

4.Replacement Policy:

We stand with our customers, all the Monster Pub products sold by Monster Pub Official Website are covered under 2 years warranty, from date of purchase. So if the product is not functioning properly or arrived broken, please contact with our Customer Care ream with photo or video of the issue, we will be here to help and troubleshoot the problem. Or provide you a replacement.

5.Monster Pub reserves the right to refuse any returns at any time.